Re: Bug#760734: marked as done (general: no sounds on headphones)

[Tomas Pospisek <tpo2@sourcepole.ch>]

Am 09.09.2014 00:14, schrieb Paul Wise:
> On Tue, Sep 9, 2014 at 2:24 AM, Tomas Pospisek wrote:
> 
>> Is it that Debian doesn't want bugreports from nontechnical/clueless users?
> 
> We want them to contact user support channels instead of filing bug
> reports so that technically knowledgeable people can guide them
> towards filing bug reports that contain useful and actionable
> information. The general pseudo-package is not for user support, we
> have other fora for that:
> 
> https://www.debian.org/support

Thanks a lot Paul. Following your rationale I suggest the attached patch
to reportbug (both of the discussed bug reports (#760615 and #760734)
were in fact reported with reporbug).

Opinions? (I guess the help text could use some refinement from a native
english speaker.)
*t

diff --git bin/reportbug bin/reportbug
index 72dc827..127cbda 100755
--- bin/reportbug
+++ bin/reportbug
@@ -484,6 +484,11 @@ def get_package_name(bts='debian', mode=MODE_EXPERT):
                 package = 'reportbug'
 
         if package in ('general', 'project', 'debian-general', 'base'):
+            ui.long_message(
+                "If you have a general problem, please do consider using "
+		'the available Debian support channels to narrow the problem '
+		'down. This will help us together to resolve the problem '
+		'quicker. See https://www.debian.org/support')
             if not ui.yes_no(
                 "Are you sure this bug doesn't apply to a specific package?",
                 'Yes, this bug is truly general.',