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Bug#186655: marked as done (more info needed for web page on unsubscribe)

Your message dated Fri, 24 Oct 2003 19:25:00 +0200
with message-id <20031024172500.GB5517@aokiconsulting.com>
and subject line Now web form exist and better
has caused the attached Bug report to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

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somewhere.  Please contact me immediately.)

Debian bug tracking system administrator
(administrator, Debian Bugs database)

Received: (at submit) by bugs.debian.org; 28 Mar 2003 19:28:13 +0000
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Date: Fri, 28 Mar 2003 12:30:53 -0800
From: Osamu Aoki <osamu@debian.org>
To: submit@bugs.debian.org
Subject: more info needed for web page on unsubscribe
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Package: www.debian.org
Version: N/A; reported 2003-03-28
Severity: wishlist
Tag: patch

I think fool-proof our web page for our mailing list especially around 
unsubscribe should reduce abusive behavior.

Since I do not know few MUA's method to revile header information,
I submit this as bug report and others to perfect my attached patch.

I have fixed 2 typos and possibly introduced few new ones :-)

~\^o^/~~~ ~\^.^/~~~ ~\^*^/~~~ ~\^_^/~~~ ~\^+^/~~~ ~\^:^/~~~ ~\^v^/~~~ +++++
        Osamu Aoki <osamu@debian.org>   Cupertino CA USA, GPG-key: A8061F32
 .''`.  Debian Reference: post-installation user's guide for non-developers
 : :' : http://qref.sf.net and http://people.debian.org/~osamu
 `. `'  "Our Priorities are Our Users and Free Software" --- Social Contract

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--- index.wml	2003-03-28 11:06:22.000000000 -0800
+++ index.wml.new	2003-03-28 12:21:17.000000000 -0800
@@ -31,6 +31,11 @@
 list of all the mailing lists</a>, along with a short description and the
 subscription policy for each list.
+<p>Since some of our mailing lists have very large traffic, it is a good 
+idea to check their contents and their situation by reading our 
+<a href="http://lists.debian.org/";>mailing list archives</a> before 
+subscribing to them.</p>
 <p>The requests for subscription or unsubscription can also be sent by
 email, to a special control address, which is slightly different from the
 lists address. <strong>Subscription or unsubscription messages should NOT be
@@ -50,9 +55,38 @@
 their permission.
 <p>Please remember that <strong>an unsubscription request should be sent
-from the address that is subscribed</strong>. If that is not possible,
-the Subject: header should be:
-<code>unsubscribe <var>subscribedaddress@subscribed.domain</var></code></p>
+from the original address that is subscribed</strong>. If that is not 
+possible to use the original address, the <strong>Subject:</strong> 
+header should be:</p>
+<p><code>unsubscribe <var>subscribedaddress@subscribed.domain</var></code></p>
+<p>If you <strong>forgot the original address that is subscribed</strong>,
+you can figure it out by analyzing <strong>Return-path:</strong> header.
+For example, if a mail received from the mailing list contains a mail 
+header line:</p>
+<p><code>Return-path: &lt;<var>bounce-debian-user=subscribedaddress=subscribed.domain</var>@lists.debian.org&gt;</code></p>
+<p>you must have subscribed to 
+<code><var>debian-user@lists.debian.org</var></code> mailing list 
+with the email address:</p>
+<p>The header information can be retrieved as following methods while reading 
+a mail coming from the mailing list:
+<li>Outlook: Click through "View -> Option" and read "Internet header".
+<li>Outlook express: Click through "??? -> ???" and read "?????".
+<li>Netscape: Click through "??? -> ???" and read "????".
+<li>Mutt: Press "h" to toggle display of the header information.
+Although we listed some non-Debian mail client examples here, we do not 
+recommend using those mail clients since they tends to be buggy and 
+does not follow the mail standards.  They are here merely because people 
+who use these clients tend to experience more difficulties unsubscribing 
 <p>Unfortunately it's currently impossible to subscribe with a username
 that matches procmail's check for mail coming from a daemon. This means
@@ -72,6 +106,12 @@
 by sending another mail to the same address with <kbd>help</kbd> in the
+<p>Lastly, automatic unsubscription through web or email interface may not 
+be processsed immediately and may take few days.  Moreover, the 
+list maintainer's human based response may take few weeks.  Please do not 
+send abusing words to the mailing list nor to the list maintainer expressing 
+your frustration.  Debian being volunteer project, our resources are 
+limitted for the maintenance of the mailing list.</p>
 <h2>Code of conduct</h2>
@@ -81,7 +121,7 @@
   <li>Do not send <em><a href="http://www.foldoc.org/foldoc/foldoc.cgi?query=spam";>
       spam</a></em>; see the <a href="#ads">advertising policy</a> below.
   <li>Send all of your e-mails in English. Only use other languages on
-      mailing lists where that is explicitely allowed
+      mailing lists where that is explicitly allowed
       (e.g. French on debian-user-french).
   <li>Make sure that you are using the proper list. In particular, don't
       send user-related questions to developer-related mailing lists.
@@ -134,7 +174,7 @@
 <p>This policy is intended to fight mailing-list "spamming".
 <p>The Debian mailing lists accept commercial advertising for payment. The
-fee for advertisments is a donation of USD 1000 or more to
+fee for advertisements is a donation of USD 1000 or more to
 <a href="http://www.spi-inc.org/donations";>"Software in the Public Interest"
 (SPI)</a>. One donation per advertisement, please. If you prefer to pay in
 arrears, simply post your advertisement to the list, and the list operator


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Date: Fri, 24 Oct 2003 19:25:00 +0200
From: Osamu Aoki <osamu@debian.org>
To: 186655-close@bugs.debian.org
Subject: Now web form exist and better
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Now unsubscription is easier than my bug report.  Done.

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