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Re: Support for submitting bug reports

Enrico Zini wrote:
On Tue, Oct 12, 2004 at 01:12:01PM +0100, Helen Faulkner wrote:

I think that this will help to achieve the following:
- get some people involved in submitting bug reports who might otherwise have difficulty with doing that. This will increase their participation in debian and will hopefully encourage them to think about particpating more in the future. - get some bugs reported in a better/faster way than they might otherwise be.

If I may add:
 - from this mediation standpoint, get a chance to both be able to see
   what are the problems people have in submitting reports AND being
   able to report them and design possible solutions

That is a good idea. It would be good to collate such information, though I would never want to give people the impression that "all those scary debian people will be laughing at your attempts to write a bug report". I think it will be important to be sensitive to people's needs to not feel threatened. We need to communicate that "there is no such thing as a dumb question" and also that "the nice people who will help you with your bug report know exactly what it is like to have no experience at this and they won't laugh at you or be rude to you, etc".

I say all this from the viewpoint that when I started spotting bugs in debian and realising that it would be a good idea to report those bugs, I was initially much too unconfident to do so myself. I got a friend to report my bugs for me for awhile. Then I got him to check over my bug reports for me, so I knew they were OK and the maintainers wouldn't just laugh at me. Then I got more confident with doing it myself. These days I have no hesitation in reporting something I find, but it took me awhile to get there. It is my impression that others are having or have had similar experiences.


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