Re: Issue with Laptop Fan Detection on Debian

[hamomo hamomo <ibrahim@samadi1.onmicrosoft.com>]

To: Andrew Cater and the Debian Community Team

Hello Andrew and the Debian Community Team,

Thank you for your prompt response and the questions you’ve raised. I would like to follow up with some additional details based on your inquiries:

1. **Are the fans detected at boot?**  

   Unfortunately, the system logs do not show any detection of the fans during boot. I have run the command `dmesg | grep -i fan`, but it didn’t provide any useful information regarding the fans. It seems the system is not recognizing or interacting with the fans at all.

2. **What is the behavior of the fans?**  

   The fans are running, but they operate at a very low speed, which appears insufficient to cool the system effectively. This behavior is consistent across all affected devices.

3. **Are there temperature issues?**  

   Yes, the devices are experiencing significant overheating issues. During medium-demand tasks, the temperature can exceed 90°C. This forces us to stop working to avoid potential damage to the devices.

4. **Is this problem affecting the machines?**  

   Yes, the overheating is indeed affecting performance, as it limits the ability to perform even moderate tasks without risking system stability. The low fan speeds are the primary contributor to this problem.

5. **Are there any fan control options in the BIOS?**  

   I would also like to mention that the BIOS does not have any fan control options. This limitation makes it difficult to manually adjust or troubleshoot the fan speeds.

I hope this additional information helps in diagnosing the issue. If there are any logs or further details that could be helpful, please let me know. We appreciate any further guidance or recommendations you can provide.

Best regards,  

Ibrahim Hamomo  

President, Samadi1

---

From: Andrew M.A. Cater <amacater@einval.com>
Sent: Saturday, August 17, 2024 9:46:41 PM
To: hamomo hamomo <ibrahim@samadi1.onmicrosoft.com>
Cc: community@debian.org <community@debian.org>
Subject: Re: Issue with Laptop Fan Detection on Debian

 

On Fri, Aug 16, 2024 at 06:34:17PM +0000, hamomo hamomo wrote:
> Dear Debian Developers,
>
> I hope this message finds you well.
>

Good evening hamomo

You've reached the Debian Community Team on this email address.
That's not a way to reach the whole world of users of Debian.

We're a small team trying to make Debian a more considerate community,
supplying information, making an effort to welcome people and make the
world of Debian users a better place.

We also act as a point of contact if people behave badly on Debian-run
communications media - IRC, mailing lists and so on - people can
report what they see to us.

Debian has a Code of Conduct for people using Debian resources -
https://www.debian.org/code_of_conduct - and we ask people to abide
by that. If they don't, they get a warning and  then potentially Debian
listmasters and IRC channel operators can remove their right to post.

It may be better to direct this query (and future questions) to the
debian-user mailing list (debian-user@lists.debian.org).

> I am writing to report an issue we are experiencing with Debian on several laptops within our company, Samadi1. The system and any related software are unable to detect or interact with the laptop fans. This problem persists across multiple devices, most of which are Gigabyte G5 MF (2023) models, and it is causing concern as we cannot monitor or control fan speeds, which is critical for system stability and performance.
>

I'd suggest maybe using a search engine to find out whether anyone else has
similar models. Check for firmware updates from the manufacturers as well.

> We have tried several troubleshooting steps, including updating the kernel, installing additional fan control utilities, and checking BIOS settings, but the issue remains unresolved.
>

Do you have any logs or any other record of what is detected at boot?
Are the fans not working or are they spinning at full speed?
Are the laptops experiencing temperature difficulties or overheating?
Is this an actual problem for any of the machines?

> Could you please advise on potential solutions or any additional steps we can take to address this problem? If you require any logs or system details, I would be happy to provide them.
>

I hope this helps - with every good wish, as ever,

Andrew Cater
(amacater@debian.org)
[For the Debian Community Team]

> Thank you for your attention to this matter. We look forward to your guidance.
>
> Best regards,
>
> Ibrahim Hamomo
> President, Samadi1