Honestly worth a lot more.
There are a lot of people that are not that familiar with Debian,
and sometimes it's comprehensible that they don't look for search
engines right away; a lot of times the answers that come up on a search
apply to derivatives. Ubuntu is so ubiquitous these days that I've seen
plenty of people that just follow instructions meant for it, but under
Debian.
So it's (from a certain point of view) comendable that they come to
this list instead. After all this is _the_ Debian User Group; and it's
sad that sometimes they are met with less-than-tolerant responses.
Although I can completely understand (and to some extent, relate to)
the way some people feel when a discussion list is sometimes treated as
a support desk, a more welcoming response is more likely to create a
more conscientious Debian user.
That was MY €0.02.