On 12/19/2017 06:06 AM, Greg Wooledge wrote:
On Mon, Dec 18, 2017 at 06:10:28PM -0800, Mike McClain wrote:
I signed up with Navy Federal Credit Union online banking last week.
I can login, I get the banner in color , it says getting your info.
Which browser?
...
...
Oh, you're one of those people who hides details in the Subject. "FF"
meaning Firefox? Upstream Firefox Quantum? One of the firefox-esr
packages in Debian? Iceweasel? Which release of Debian? Which Firefox
family package version? What does it say in "About Firefox"?
As soon they come back with and display my balance all the text turnes
to grey and a twiddler pops up and it stays like that forever.
NFCU's tech support will not admit to knowing who's waiting for
what just we don't support Linux.
Well-known and frequent response type from customer support staff
operating based on a script. I've been a Navy Federal customer for
around 40 years and found their customer support for banking operations
to be quite good. I've used their online banking application since it
became available, along with their online bill paying when it became
available.
Sounds like either an advertisement or some kind of applet.
They have applets for iPhone and Android, but not for PCs.
Suggestions on how to fix this or how to approach it are most
welcome.
1) Try Google Chrome.
1a) Try Chromium.
1b) Try upstream Firefox Quantum if you're using a package; try the
packaged firefox-esr if you're using upstream.
Their web application has worked for numerous versions of Google Chrome,
Chromium, and Firefox, on Debian Linux, for years. I have used it,
today, with the following:
Chromium: Version 63.0.3239.84 (Developer Build) built on Debian 9.3,
running on Debian 9.3 (64-bit) [chromium 63.0.3239.84-1~deb9u1]
Firefox: 52.5.2 (64 bit) [firefox-esr 52.5.2esr-1~deb9u1]
2) Try installing Java (with Firefox applet support).\
This may be necessary.
2a) Try installing Flash (with Firefox plugin support).
As far as I know, I do not have flash available; neither browser has any
hints of it.
3) Try disabling any ad blocker type things you're using.
Adblock Plus is not a problem nor, I suspect, is absence of an ad
blocker (3b).
3b) Try adding an ad blocker type thing.
4) Try borrowing a Microsoft Windows machine.
This is unnecessary.
5) Try a different bank.
NFCU, by the last report I saw, is the largest credit union. In the
world. It probably did not happen because of sloppiness in either
operations or customer support.
The general rule of thumb in Internet life: the more important a web site
is, the more atrociously, horribly, indefensibly BAD it is. Governments,
banks, hospitals -- all use the WORST possible web technology you've
never even heard of. Always. Every fucking time.
Count on it to work only in one specific (deprecated) version of MSIE
on one specific (past end of life) release of Windows. When the stars
align correctly.
In my experience, this is not the case for navyfederal.org.
A careful look at exactly what the firewall mentioned in the initial
post might reveal something, especially as the presenting symptom
appears to be a hang, maybe waiting for something blocked.
Regards,
Tom Dial