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system heavy load



Sometimes my laptop appear to be heavily loaded, ('top' reports an average
around 25; moreover i can hear the fan running, sendmail is 'rejecting
connections') although the cpu activity is well below 100 % (according
to 'top') and no swapping on disk is occurring (as i can infer from the
hard disk monitoring led).
So what can i do to inderstand iwhat s happening?
Is 'top' a reliable application? 

thank you 

--pol




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