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Re: firefox and mozilla fail to pring if papersize is incorrect, is there a fix?



Default papersize for firefox:

set print.postscript.paper_size in /etc/mozilla-firefox/pref/firefox.js

I did not try, but it should work. On the other hand, you should set the
printers to scale the document if the paper size is different. Think of
guest notebooks.

Regards,
Ionut

On Mon, May 23, 2005 at 11:54:37PM +1000, Ivan Teliatnikov wrote:
> I do not have xprint installed.
> 
> I encountered a problem with the latest firefox and mozilla (in sarge
> and sid). Both firefox and/or mozilla fail to print to a remote cups
> server if paper size specified in File > Print > Properties is different
> from the paper size configuration of the printer the job is sent to. 
> 
> I am able to generate a postscript file (mozilla.ps) by printing to a
> file. Spooling this file to a postscript printer fails. 
> 
> Cups detects that something is wrong; status of the printer changes to
> "job sent to printer, waiting for completion ..." or something similar
> and remains this way until next job is sent to a printer ( I not 100%
> about status).
>    
> Logs on cups server are misleading. List of printed jobs shows that the
> job was printed successfully. May be it was sent successfully, but
> nothing comes out of the printer, so perhaps it should be marked as
> unsuccessful?
> 
> Parsing mozilla.ps through ps2ps distiller, generates a normalised
> postscript file mozilla_norm.ps. 
> 
> The normalised postscript is spooled without any problems.
> 
> Can anyone confirm this behaviour?! 
> 
> It looks like a bug to me, but I not sure whom to report it to GUPS or
> mozilla? Or perhaps it is a printer's fault, because it is configured to
> reject jobs unless a correct paper size is used? Can any one advise,
> please.
> 
> I found a reference to a similar bug printed on mozilla zine site.
> http://forums.mozillazine.org/viewtopic.php?t=797&highlight=papersize
> 
> Posted: Nov Fri 15th 2002 3:17am  Print always reverts to "Letter" paper
> size.  It looks it still exists in firefox 1.0.3 and 1.0.4 but fixed in
> mozilla (in sarge).
> 
> The date suggests that bug is over 3 years old and nobody cared about
> fixing it. This is a worry considering how many new features were added
> to firefox in the last 3 years.
> 
> It is an interesting case because neither bugs are critical, but have
> cumulative effect on decreasing usability of firefox in production
> environment. I teach a small group of users to change settings to use
> preferred paper size ( with large number of users, this is
> impractical) , but I cannot expect from any user to remember to change
> paper settings every time application is restarted. 
> 
> In academic and business environment web browser is a flagman
> application, it is used to view (on screen or paper) and manipulate ,
> financial documents, date, information (books, papers, documents, etc). 
> 
> Inability to print or even unreliable printing means that software is
> not suitable for production work. In my opinion, combined effect of
> these two bugs is a new - critical bug which makes firefox unsuitable
> for stable release.
> 
> Summary of questions
> =================================
> 
> Can someone please confirm that firefox is not able to print when paper
> size does not match on on the printer?
> 
> Is it possible to configure firefox to use a certain paper size?
> 
> Should I report failure to print to cups or mozilla?
> 
> What status should be assigned to this bug?
>  
> Thank you for your attention.
> 
> Regards,
> -- 
> ______________________________________________________________________
> 
> Ivan Teliatnikov                phone: +61 2 9351 2031
> F05, Edgworth David Bld.          fax: +61 2 9351 0184
> School of Geosciences           email: ivan@geosci.usyd.edu.au
> Univrsity of Sydney               www: http://www.geosci.usyd.edu.au
> Australia
> ______________________________________________________________________
> 
> 
> -- 
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> 
> 
-- 
***************
* Ionuţ Georgescu
* Max-Planck-Institut für Physik komplexer Systeme
* Noethnitzer Str. 38, D-01187 Dresden
* Phone: +49 (351) 871-2209
* Fax:   +49 (351) 871-1999 

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