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Commonly Asked Topics


Frequently Asked Questions

Error: 691 Member ID / password invalid - WinXP, Other
I can't obtain a stable connection with NetZero - WinXP, Other
I can not view Web pages - WinXP, WinME, Other
How do I use / setup e-mail?
Setting up multiple e-mail accounts
If I signed up for Platinum, why do I still see banner ads?
How do I download a copy of NetZero? (Current Member ID)
I just signed up for Platinum, what next?
How do I check my billing account status?
What is NetZero Platinum?
I need an access number in my area

Topics


Billing Questions

Does NetZero accept checks or money orders?
Does NetZero accept cards other than Visa or MasterCard?
I'm experiencing difficulties entering my credit card information
Can I use a debit card to pay?
How can I change credit cards after paying?
How do I check my billing account status?
When will my Platinum account be activated (Check/money order)?
How can I pay for NetZero Platinum?
Pay by Phone Bill - Answers to Commonly Asked Questions
How can I order a CD?
How much does NetZero cost?
What is the status of my check or money order for Platinum?
I just signed up for Platinum - What next?

Topics


Browsing the Internet

How do I use my Web browser?
I can not view Web pages - WinME, WinXP, Other
How can I change my default Web browser?
_javascript_ errors
Digital certificate expired error
How do I set my browser's security settings for NetZero?
Graphics or Web pages do not display properly
I am unable to customize the my.netzero.com Start page using Internet Explorer
I am unable to customize the my.netzero.com Start page using Netscape
Using the Search / Browse feature
Why can't I access the page to sign up for NetZero Platinum?

Topics


CD Information

How can I order a CD?
Can I give my CD to a friend?
What is the status of my CD order?

Topics


NetZero Features and Compatibility

Does NetZero support...

Windows 2000
Windows ME
Windows XP
Firewall softwares
Operating systems
Usenet newsgroups
Online gaming
Multi-link PPP
Chat feature
V.92 modem		 Does NetZero offer...

A Mac version
A UNIX / Linux version
Broadband - DSL / cable
Web hosting
Web mail

Topics


Dedicated E-mail Software

How do I use / setup e-mail?
Setting up multiple e-mail accounts
My e-mail is stuck
How can I use e-mail auto configuration?
I have Norton anti-virus and I can't receive e-mail
I get disconnected after sending and receiving e-mail
How many messages can I send?
I can't open attachments
How can I remove an e-mail account from my e-mail program?
I cannot send e-mail
I cannot set up NetZero E-mail automatically
Can I change my Member ID or e-mail address?
I can't send mail using Outlook Express when I have set up other e-mail accounts

Topics


E-mail on the Web

What is E-mail on the Web?
How do I delete messages using E-mail on the Web?
How do I send messages using E-mail on the Web?
How do I use my E-mail on the Web Address Book?
How do I use my E-mail on the Web folders?
How do I send attachments with E-mail on the Web?
How do I open attachments with E-mail on the Web?

Topics


Error Messages

Error: Bad command or filename
Error: Detected locked file
Error: Kernel32.dll
Error: MS DOS mode
Error: No network connection detected
Proxy server error
Error: TCP/IP not installed - WinME, Other
Error: 553 Domain is not in my list of rcpt hosts
Error: 602 Port already open
Error: 629 Port disconnected by the remote computer - WinME, WinXP, Other
Error: 645 Internal authentication - WinME WinXP Other
Error: 691 Member ID / password invalid - WinXP, Other
I can't close or log off from NetZero - WinME, WinXP, Other
I can't complete my profile
NZTV does not close - WinME, WinXP, Other
Error: Dial-up networking not installed - WinME, Other
Error: 630 Hardware failure
Error: A required .DLL file, javai.dll, was not found
Error: Fatal exception 06
Error: Your connection is about to be terminated
Error 680: There is no dial tone
Error: You do not have any accounts configured for sending e-mail
Error: 650 Server not responding - WinME, WinXP, Other
Error: ZeroPort is already running - WinXP, Other
I'm not getting a resume button
Error: Unable to contact NetZero server - WinXP, Other
NetZero failed to update correctly after reboot
Unable to contact NetZero server using firewall programs
Error: 678 No answer - WinXP, Other
Error: PRM2 Unable to contact NetZero server - WinMe, WinXP, Other
Error: LGN2 Unable to contact NetZero server - WinXP, Other
Error: 631 The port was disconnected by the user
Error: 666 Your modem is not ready
Error: 677 A person answered instead of a modem
Error: Your NetZero member ID appears to be in use by another user
Error: The connection to the server has been dropped
Error: 619 The port is disconnected
I get a configuration error when I start NetZero
NetZero has encountered a problem and needs to close
Error: 731 Runtime error
Error: You have exceeded the timeframe to download 4.1
Error 02 - NetZero software is already running
Error 17 - NetZero has encountered a problem and needs to close
Error 20 - I can't obtain a stable connection
Error - Winsock 2.0 must be installed - Quick Start Users
Error - Failed Connecting to Our Server - Quick Start Users - WinXP, Other
I can not view Web pages - WinME, Other
_javascript_ errors
I cannot send e-mail
I cannot set up NetZero E-mail automatically

Topics


Getting Connected

I can't obtain a stable connection with NetZero - WinXP, Other
I need an access number in my area
How do I change access numbers?
I double-click on the NetZero icon but nothing happens - WinME, WinXP, Other
Can I use dial-up networking to connect to NetZero?
Why can't I reach 56kbps with my 56k modem?
My computer freezes (locks up) when I use NetZero
NetZero screen flashes and I can't log on - WinME, WinXP, Other
NetZero launches every time I turn on my computer - WinXP, Other
My modem keeps making noise even after I get connected - WinXP, Other
I can't hear my modem dial
When I click on the connect button, nothing happens - WinXP, Other
Will my access number continue to be available for the free service?
Why are there two asterisks (**) next to my access number? (Phone list)
NetZero launches with an older version every time I turn on my computer
Why is my connection so slow?
How do I use the Microsoft Internet Referral Service to sign up for NetZero? - WinXP, Other
I can not view Web pages - WinME, Other
How can I order a CD?
Does NetZero support firewall software?
Does NetZero support...? (operating systems)
Does NetZero support Usenet newsgroups?
Error: No network connection detected
Proxy server error
Information about V.92 modem

Topics


Installation / Setup

What are the minimum system requirements?
How do I install NetZero from the Web?
Creating multiple NetZero member IDs
How do I change my Password?
How can I get the latest version of NetZero?
I downloaded NetZero - What next?
Will NetZero affect my other ISP?
AOL starts when I double-click on the NetZero icon
Problems downloading the diskette version
Was my account created?
Accessing AOL through NetZero
How do I install NetZero from a CD?
Can I use pulse dialing?
Why is NetZero limiting downloads?
How can I download a copy of NetZero? (Current Member ID)
How can I download a full version of NetZero?
How do I reset my password?
How do I use my Web browser?
How can I order a CD?
How do I use / setup e-mail?
Setting up multiple e-mail accounts
I cannot set up NetZero E-mail automatically
If I signed up for Platinum, why do I still see banner ads?
Downloading NetZero Platinum
I just signed up for Platinum - What next?

Topics


My NetZero

What is my NetZero?
I can't configure my NetZero
I can't log in to the "My Account" page
How do I customize the NetZero Start page

Topics


Contact NetZero

How do I provide feedback / kudos?
How can I advertise with NetZero?
I want to work for NetZero
Juno-related support questions
How do I get live e-mail support?

Topics


NetZero HiSpeed

What is NetZero HiSpeed?
What are the system requirements for NetZero HiSpeed?
How Do I Sign up for NetZero HiSpeed?
Where Can I Download NetZero HiSpeed?
How do I install NetZero HiSpeed?
What Browsers can I use with NetZero HiSpeed?
How do I adjust image quality when using NetZero HiSpeed?
Can I adjust the speed of NetZero HiSpeed?
How do I start NetZero HiSpeed?
Can I use NetZero HiSpeed when connected to another ISP?
How do I Disable NetZero HiSpeed?
Using the Exclusion List
How can I see the amount of speed improvement I m getting?
How do I uninstall NetZero HiSpeed?
Does NetZero HiSpeed speed up e-mail downloads?
Can I use NetZero HiSpeed on Secure Pages?
I can t get Windows Update to work (with NetZero HiSpeed enabled)
Why do I get a NetZero HiSpeed Unavailable status?
Error: NetZero HiSpeed encountered a problem while starting, disabling acceleration for this online session.
Error: NetZero HiSpeed acceleration is unavailable for this online session.
Error: NetZero HiSpeed could not start due to a conflict with another application.
Error: The file sdi.db, used by NetZero HiSpeed, cannot be created or modified. As a result, NetZero HiSpeed acceleration is unavailable for this online session.
Error: Failed to automatically enable the proxy settings in Internet Explorer.
Error: The NetZero HiSpeed software is already running.
Error: NetZero HiSpeed has encountered a problem with the Windows Operating System.
Error: NetZero HiSpeed has encountered a problem while launching.
Error: Your copy of the NetZero HiSpeed software has been corrupted.
Error: NetZero HiSpeed has encountered a problem and needs to close.

Topics


NetZero Platinum

What is NetZero Platinum?
Using the ZeroPort or the Platinum Toolbar
Customizing and using the ticker
Accessing e-mail through the ZeroPort or the Platinum Toolbar
Using the Search / Browse feature
Using the pop-up menu
Is Platinum available in Canada?
If I signed up for Platinum, why do I still see banner ads?
Why can't I access the page to sign up for NetZero Platinum?
Downloading NetZero Platinum
Can I play online multiplayer games using NetZero Platinum?
What happened to NetZero Platinum special?
I paid for Platinum special - will I be affected after October 1?
What happens to Platinum special when it expires?
How many hours per month do I get with Platinum?
When does my Platinum service end?
How do I sign up for Platinum?
What is the status of my check or money order for Platinum?
I want to cancel NetZero Platinum
I just signed up for Platinum - What next?
Do you have Platinum family accounts?
How many accounts does Platinum work for?
How much does NetZero cost?

Topics


Spam And Safety

Safe surfing for kids / new federal laws for minors
Safe surfing for kids / parental controls
What is Spam?
How do I report Spam?
How do I report abuse?

Topics


Using NetZero

What is NetZero?
What is NetZero's policy about privacy?
How do I get support?
Why am I being asked to complete my profile?
How do I edit my profile?
How do I use a Calling Card with NetZero?
How do I change the volume on NZTV?
How do I disable and remove the custom prefix in the NetZero dialer?
What's the difference between NetZero.net and NetZero.com?
Can I change my Member ID or e-mail address?
What is NetZero's new member profile policy?
How do I sign up for Platinum?

Topics


ZeroPort

Using the ZeroPort
Can I hide or minimize the ZeroPort?
ZeroPort does not display - WinME, WinXP, Other
Offensive advertisements
Ticker does not work
Docking does not work
The ZeroPort is making a clicking noise - WinXP, Other
The ZeroPort terminates even though I'm interacting with it

Topics


ValuSpeak Long Distance

How do I sign up for the ValuSpeak Long Distance Service?
ValuSpeak Long Distance Service - FAQ

Topics


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