Re: Non-Linux-aware ISP: please spoon feed
Can you dial in manually and record the dialog? It's been a long time
since I had to do that, but that's how I did it years ago.
Patrick
On Mon, 25 Nov 2002 at 11:32pm, Pigeon wrote:
:I am trying to set up my Linux box to connect to my Waitrose ISP
:account. I am using this one rather than my ukonline one because
:ukonline requires my box to fetch DNS addresses every time it logs on,
:whereas Waitrose has static ones - keep it simple.
:
:I have run pppconfig and entered all the details it asks for, no
:problem. I have followed the instructions in
:/usr/doc/HOWTO/ISP-Hookup-HOWTO.2.html to the letter, and set up the
:various files in /etc as that document describes. I get stuck at
:setting up /etc/ppp/chatscripts. The HOWTO has for this file:
:
:<snip>
:>CONNECT ""
:>TIMEOUT 5
:>"name:" ppp
:>
:>The last line specifies that one is expecting a prompt that ends with
:>name:, and that the response should be ppp when it arrives.
:>Other systems may have other login procedures.
:
:I thought "may != will" so tried it verbatim, just to see what would
:happen. It dials up, negotiates the communication speed, apparently
:fails to log on, and hangs up after a few seconds - not entirely to my
:surprise.
:
:So I asked support@waitrose.com for the necessary details, and got the
:wonderfully helpful response "we don't support Linux, please ask
:again, we can tell you if you tell us what you've put in already"...
:huh? I had already given them the above example from the HOWTO and
:said that's what I want...
:
:I also lack the details by which the server may authenticate itself.
:/etc/ppp/options warns me not to disable this (though I have at the
:moment).
:
:I fear that these slightly surreal conversations will result every
:time I try to ask this ISP a question.
:
:Please could someone suggest exactly the right questions to ask the
:ISP, so I don't have to keep ding-donging emails back and forth,
:rebooting from Linux to Windoze all the time cos the Linux box isn't
:on line yet?
:
:Better yet, is there any online fill-in-the-boxes document that I can
:send them and say "please fill in this form"?
:
:A copy of the conversation so far is appended.
:
:Thanks,
:
:Pigeon
:
:=====================================================
:>>----- Original Message -----
:>>From: "Pigeon" <jah.pigeon@ukonline.co.uk>
:>>To: <support@waitrose.com>
:>>Sent: Monday, November 25, 2002 5:31 PM
:>>Subject: Linux setup for waitrose account
:>>
:>>
:>>> Hi,
:>>>
:>>> I am trying to set up my Linux system to access my waitrose account
:>>> pigeon@waitrose.com. I read in the Linux documentation that I should
:>>> configure /etc/ppp/chatscript according to this example:
:>>> >
:>>> >TIMEOUT 5
:>>> >"" ATZ
:>>> >OK ATDT12345678
:>>> >ABORT "NO CARRIER"
:>>> >ABORT BUSY
:>>> >ABORT "NO DIALTONE"
:>>> >ABORT WAITING
:>>> >TIMEOUT 45
:>>> >CONNECT ""
:>>> >TIMEOUT 5
:>>> >"name:" ppp
:>>> >
:>>> >The last line specifies that one is expecting a prompt that ends with
:>>> >name:, and that the response should be ppp when it arrives.
:>>> >Other systems may have other login procedures.
:>>> >
:>>>
:>>> Please could you let me know what the prompt and expected response for
:>>> my account are, and any other connection details of a similar nature.
:>>> As you can see from the above, setting up Linux for internet access
:>>> requires lots of nitty gritty details to be entered by hand. I have no
:>>> objection to doing this, as long as I know what they are.
:>>>
:>>> Many thanks
:>>>
:>>> Pigeon
:>>
:>On Mon, 25 Nov 2002 19:44:24 -0000, "Technical Support" <support@waitrose.com> wrote:
:>
:>>Dear Sir,
:>>
:>>Thank you for your email.
:>>
:>>We do not provide support for Linux but can confirm any settings that you
:>>may require to enter. Can you please inform us of all the details (in
:>>regards to Waitrose) that you have used for configuration purposes.
:>>
:>>regards,
:>>
:>>nick
:>>--------------------------------------------
:>>Waitrose Technical Support
:>>support@waitrose.com
:>>Tel: 0800 376 7060
:>>--------------------------------------------
:>Hi,
:>
:>The details specific to Waitrose are:
:>
:>Username: pigeon@waitrose.com
:>Password: [the real password]
:>Dialup number: 08450796899
:>Primary DNS server: 192.126.82.5
:>Secondary DNS server: 192.126.86.9
:>
:>and the chatscript example given, with phone number modified accordingly
:>and the last line (login prompt/response) currently unconfigured because
:>I don't know the settings for Waitrose.
:>
:>I also need to know the means by which the server can authenticate
:>itself. I am required to enter a password into a file on my system
:>for this purpose.
:>
:>Thanks,
:>
:>Pigeon
:>
:
:
:
--
Patrick Wiseman pwiseman@mindspring.com
Linux user #17943 *Google First, Ask Later*
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