Bug close notifications not delivered at all (was: Bug#353741: Close notifications not sent to *real* maintainer)

[Frank Küster <frank@kuesterei.ch>]

Didier, 

we're investigating how some "bug has been closed" messages get lost.
Did you get a notification that #357983 was fixed?)

everybody else, please read on

Cord Beermann <cord@debian.org> wrote:

>> > To enable us investigating errors or problems you should provide us
>> > with more information.
>> >
>> > Helpful would be: (we don't need all, provide as much as possible)
>> >
>> >  * the IP, 
>> >  * the Time (including timezone), 
>> >  * the Message-Id, 
>> >  * the Adresses you sent from and to, 
>> >  * maybe some more things that could be related with that problem.
>> 
[...]
>> If you really need individual messages, we have to wait until the next
>> upload that fixes bugs, since I didn't keep any messages sent to me.
>
> To investigate why something isn'T passed through to a list, i have
> to know what has been filtered out. In the sheer mass of mails that
> beats on our system, it is impossible to find the one out that should
> not have been filtered out.

Okay, I've done an other upload, and here come some more details.  I
suspect that it is in fact a list problem, since this time I am sure
that I, the uploader, did not get any mails personally.  Not any.  Let's
take the most sever bug closed by that upload:


,---- http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=357983;msg=97
| From: Frank Küster <frank@debian.org>
| To: 357983-close@bugs.debian.org
| Subject: Bug#357983: fixed in tex-common 0.20
| Date: Wed, 22 Mar 2006 04:32:20 -0800
| 
| Source: tex-common
| Source-Version: 0.20
| 
| We believe that the bug you reported is fixed in the latest version of
| tex-common, which is due to be installed in the Debian FTP archive:
| [...]
`----

Just before this message, the bug log has:

,----
| Reply sent to Frank Küster <frank@debian.org>:
| You have taken responsibility. Full text and rfc822 format available.
|
| Notification sent to Didier Verna <didier@lrde.epita.fr>:
| Bug acknowledged by developer. Full text and rfc822 format available.
`----

As I said, I didn't get the mail mentioned, and there wasn't any on
debian-tetex-maint@l.d.o which is listed in the Maintainer field.

I have no idea how the BTS automatic closing works, so I can't help you
with any IP addresses or such.  The message ID of the message sent to
the BTS by katie is <E1FM2Vg-0000g5-7h@spohr.debian.org>.

Regards, Frank
-- 
Frank Küster
Single Molecule Spectroscopy, Protein Folding @ Inst. f. Biochemie, Univ. Zürich
Debian Developer (teTeX)