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Bug#838162: marked as done (reportbug: Fails to retrieve bug information)

Your message dated Sat, 19 Dec 2020 21:39:10 +0100
with message-id <dee9d4e9-910e-a2de-750a-2fce380f4a60@web.de>
and subject line Re: reportbug: Fails to retrieve bug information
has caused the Debian Bug report #838162,
regarding reportbug: Fails to retrieve bug information
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)


-- 
838162: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=838162
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message --- 
Package: reportbug
Version: 6.6.6
Severity: normal

Hi,

Trying to retrieve a bug report (in my case #837889).
The progress bar animation stops after a few seconds and nothing happens
anymore. The window can be closed.
Console output says:

No handlers could be found for logger "pysimplesoap.simplexml"
Exception in thread None:
Traceback (most recent call last):
  File "/usr/lib/python2.7/threading.py", line 801, in __bootstrap_inner
    self.run()
  File "/usr/lib/python2.7/dist-packages/reportbug/ui/gtk2_ui.py", line 361, in
run
    http_proxy=self.http_proxy, archived=self.archived)
  File "/usr/lib/python2.7/dist-packages/reportbug/debbugs.py", line 1405, in
get_report
    log = debianbts.get_bug_log(number)
  File "/usr/lib/python2.7/dist-packages/debianbts.py", line 320, in
get_bug_log
    reply = _soap_client_call('get_bug_log', nr)
  File "/usr/lib/python2.7/dist-packages/debianbts.py", line 491, in
_soap_client_call
    return getattr(soap_client, method_name)(soap_client, *soap_args)
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/client.py", line 179, in
<lambda>
    return lambda self=self, *args, **kwargs: self.call(attr, *args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/client.py", line 262, in
call
    jetty=self.__soap_server in ('jetty',))
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/simplexml.py", line 56,
in __init__
    self.__document = xml.dom.minidom.parseString(text)
  File "/usr/lib/python2.7/xml/dom/minidom.py", line 1928, in parseString
    return expatbuilder.parseString(string)
  File "/usr/lib/python2.7/xml/dom/expatbuilder.py", line 940, in parseString
    return builder.parseString(string)
  File "/usr/lib/python2.7/xml/dom/expatbuilder.py", line 223, in parseString
    parser.Parse(string, True)
ExpatError: syntax error: line 1, column 49

sys.excepthook is missing
lost sys.stderr



-- Package-specific info:
** Environment settings:
INTERFACE="gtk2"

** /home/styxxx/.reportbugrc:
reportbug_version "6.6.6"
mode advanced
ui gtk2
email "debian@styxxx.de"
smtphost "mail.belwue.de:587"

-- System Information:
Debian Release: stretch/sid
  APT prefers testing
  APT policy: (990, 'testing'), (500, 'stable-updates'), (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 4.6.0-1-amd64 (SMP w/2 CPU cores)
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

Versions of packages reportbug depends on:
ii  apt               1.3~rc4
ii  python-reportbug  6.6.6
pn  python:any        <none>

reportbug recommends no packages.

Versions of packages reportbug suggests:
pn  claws-mail                                 <none>
pn  debconf-utils                              <none>
pn  debsums                                    <none>
pn  dlocate                                    <none>
pn  emacs23-bin-common | emacs24-bin-common    <none>
ii  exim4                                      4.87-3
ii  exim4-daemon-light [mail-transport-agent]  4.87-3
ii  file                                       1:5.28-4
ii  gnupg                                      1.4.20-6
ii  python-gtk2                                2.24.0-5
ii  python-gtkspellcheck                       3.0-1.1
pn  python-urwid                               <none>
ii  python-vte                                 1:0.28.2-5+b1
ii  xdg-utils                                  1.1.1-1

Versions of packages python-reportbug depends on:
ii  apt               1.3~rc4
ii  file              1:5.28-4
ii  python-debian     0.1.29
ii  python-debianbts  2.6.1
pn  python:any        <none>

python-reportbug suggests no packages.

-- no debconf information

--- End Message ---
--- Begin Message --- 
This does no longer look like an actionable bug:
(a) The traceback suggests that the actual bug is in one of the underlying libraries, not in reportbug (although reportbug of course should not crash), and (b) reportbug has been ported to python3 in the meantime and is now using the python3 versions of the underlying libraries. (c) If the problem still existed, then I'm sure we'd have received another report in the last four years... 

Hence I'm closing this bug now.


On Sun, 18 Sep 2016 Julian wrote:

Package: reportbug
Version: 6.6.6
Severity: normal

Hi,

Trying to retrieve a bug report (in my case #837889).
The progress bar animation stops after a few seconds and nothing happens
anymore. The window can be closed.
Console output says:

No handlers could be found for logger "pysimplesoap.simplexml"
Exception in thread None:
Traceback (most recent call last):
  File "/usr/lib/python2.7/threading.py", line 801, in __bootstrap_inner
    self.run()
  File "/usr/lib/python2.7/dist-packages/reportbug/ui/gtk2_ui.py", line 361, in
run
    http_proxy=self.http_proxy, archived=self.archived)
  File "/usr/lib/python2.7/dist-packages/reportbug/debbugs.py", line 1405, in
get_report
    log = debianbts.get_bug_log(number)
  File "/usr/lib/python2.7/dist-packages/debianbts.py", line 320, in
get_bug_log
    reply = _soap_client_call('get_bug_log', nr)
  File "/usr/lib/python2.7/dist-packages/debianbts.py", line 491, in
_soap_client_call
    return getattr(soap_client, method_name)(soap_client, *soap_args)
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/client.py", line 179, in
<lambda>
    return lambda self=self, *args, **kwargs: self.call(attr, *args, **kwargs)
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/client.py", line 262, in
call
    jetty=self.__soap_server in ('jetty',))
  File "/usr/lib/python2.7/dist-packages/pysimplesoap/simplexml.py", line 56,
in __init__
    self.__document = xml.dom.minidom.parseString(text)
  File "/usr/lib/python2.7/xml/dom/minidom.py", line 1928, in parseString
    return expatbuilder.parseString(string)
  File "/usr/lib/python2.7/xml/dom/expatbuilder.py", line 940, in parseString
    return builder.parseString(string)
  File "/usr/lib/python2.7/xml/dom/expatbuilder.py", line 223, in parseString
    parser.Parse(string, True)
ExpatError: syntax error: line 1, column 49

sys.excepthook is missing
lost sys.stderr

--- End Message ---
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