Bug#961913: kmail: the access and reading of the received messages is often very slow
tags 961913 upstream
thanks
Dear Merlin.
merlin - 31.05.20, 14:01:27 CEST:
> Package: kmail
> Version: 4:20.04.1-1
> Severity: important
[…]
> the access and reading of the received messages is often very slow a
> message appears
> "Reception of the content of the folder please wait" Same problem for
> the trashing of messages.
> The CPU increase to 100%
> an akonadictl fsck or akonadictl vacuum does not improved .
> Its new
Thank you very much.
I recommend to create an upstream bug report at https://bugs.kde.org as
well. It is an upstream bug which has nothing to do with the Debian
packaging. Once you created it, please share a link to it to the Debian
bug report.
However… first, please make sure you have some more information at hand
that can help to debug the issue. Currently the only thing developers
can do about your bug report is to ask for further information. Well or
do nothing about it.
If it is your goal to see your issue fixed, then it is helpful to help
the developer to help you by providing any information that may be
helpful.
At the very least I'd include the following in the upstream bug report:
- Of course exact versions of the involved components.
- Your setup. So you use POP3 with local maildir or anything else? Which
resources do you have configured and so on. Anything special settings you
use?
- Start Akonadi from a shell window and report any log messages that may
be related to the issue. Or state that you checked the log and there are
none if that is the case. Of course redact as needed for privacy.
- Steps to reproduce the problem as best to your current knowledge.
- Detailed information on what happens on your system when you do those
steps. 100% CPU usage is not very detailed. It would help already to
know which processes are using the CPU. "pidstat", contained in package
"sysstat", or atop can provide good insight on what is going on. You may
even share an atop recording with 10 second interval if you feel
comfortable with others knowing what processes ran on your system at
that time. Otherwise I bet some lines of "pidstat" output will also do.
Also when did the "Reception of the content of the folder, please wait"
message appear? On clicking another folder while mail retrieval /
filtering was still working in the background? Things like that.
- Is it a regression and if so since when? You wrote "It's new", but not
since which version. For Debian the developer can guess it was 19.08,
cause that was the previous version in Debian, however the upstream
developers may not know about that. Also you could have upgraded from
Debian Stable to Unstable and then the previous version would have been
a much older one.
- Also I suggest to use the Akonadi component, if unsure just select
Akonadi and do not specify a subsystem of it or set the subsystem to
"general" or something like that. The upstream bug tracker is a bit more
detailed on this.
So if you really like to see your issue fixed, I suggest you invest some
additional time.
Also see:
"The body of the report" in https://www.debian.org/Bugs/Reporting
In the page there is the recommendation not to report upstream. I can
say already that this is very, very likely an upstream bug, so you can
help by creating an upstream report.
In case IMAP is involved also see:
How To Create Useful Bugreports for the Akonadi IMAP Resource
https://community.kde.org/PIM/Akonadi/Debug_IMAP
I thought there would be a generic bug reporting page for Akonadi, but I
did not find one.
Thanks,
--
Martin
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