Response of one of Debian's qa people re. Bug#72738
I certainly hope this response is an aberation and not becoming typical of
the kind of support available from the Debian developer community and the
quality assurance team! The quote below is from the response to a bug
report/complaint re. the behavior of an unknown package in an upgrade to
Debian 2.2 (which altered the home directory of my list server without my
knowledge or permission).
The upgrade was done in the wee hours of the morning and I went to bed. I
checked the major systems, including the mail system, the web server, the
DNS server, database server, and other systems on the box and found them to
be in good working order, went to bed and slept late. The upgrade went
surprisingly smoothly and the entire Debian team has my sincere thanks for
keeping up (in general) the level of excellence and commitment to quality
which is my reason for chosing Debian. I had not expected anything as out
of line as the behavior of the package which mucked with the home dir for
the list server in /etc/passwd, so I didn't catch the problem until it was
called to my attention the following afternoon.
This portion of Kurz's response (which was generally rude and unhelpful) is
exceptionally arrogant, rude and inappropriate, and makes MicroSoft's
general level of tech support cluelessness and arrogance look good by
comparison! If one of your qa team doesn't have anything useful to say then
it would be better for him/her to say nothing at all!
Most of the Debian staff and package maintainers with whom I've corresponded
have been happy, helpful people, and by and large quite clueful, and deserve
better than to have this kind of bullshit reflect poorly on the rest of the
team.
----- Forwarded message from Christian Kurz <shorty@debian.org> -----
Delivered-To: fmouse@fmp.com
Date: Fri, 29 Sep 2000 16:34:17 +0200
From: Christian Kurz <shorty@debian.org>
To: fmouse@fmp.com, 72738@bugs.debian.org
Subject: Re: Bug#72738: Unnecessary changes to /etc/passwd
In-Reply-To: <20000928193644.G31537@donjon.fmp.com>
Organization: set_eugid(getuid(), getgid())
X-URL: http://www.debian.org
On 00-09-28 Lindsay Haisley wrote:
[snip - rest of correspondence removed]
> My majordomo lists (one of which is commercial) have been down all day until
> one astute list subscriber wrote me personally with the details of the
> bounce message she received and I was able to spot the problem.
What? You administrate a mailing-list and need one day to find out that
the setup is broken? I'm happy that I'm not subscribed to any of the
list you administrate, because I expect a mailing list admin to notice
any error after some (normally 3-4 hours).
Ciao
Christian
--
Debian Developer and Quality Assurance Team Member
1024/26CC7853 31E6 A8CA 68FC 284F 7D16 63EC A9E6 67FF 26CC 7853
----- End forwarded message -----
--
Lindsay Haisley | "Everything works | PGP public key
FMP Computer Services | if you let it" | available at
fmouse@fmp.com | (The Roadie) | <http://www.fmp.com/pubkeys>
http://www.fmp.com | |
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