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Bug#543748: marked as done (otrs2: Error messages during install)

Your message dated Sun, 06 Dec 2009 13:56:04 +0000
with message-id <E1NHHam-0005fV-0S@ries.debian.org>
and subject line Bug#543748: fixed in otrs2 2.4.5-1
has caused the Debian Bug report #543748,
regarding otrs2: Error messages during install
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org

543748: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=543748
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message ---
Package: otrs2
Version: 2.3.4-1
Severity: minor

When installing otrs2 i got this message:
    Charset encode 'utf-8' -=> 'iso-8859-1' () not supported!
Unfortunately, this was repeated (an impressive) 321 times.

I suspect that this may be locale-related - locale(1) says:

and the only non-comments in /etc/locale.gen are:
    en_GB ISO-8859-1
    en_GB.ISO-8859-15 ISO-8859-15
    en_GB.UTF-8 UTF-8
    en_GB.UTF-8 UTF-8
yes: the last line appears twice(!). Weird.

this seems to be benign though, as otrs seems to work OK (at least after
a cursory glance).

Here's the message in the context of apt-get install:
---8<---   cut here    ---8<---
Unpacking otrs2 (from .../archives/otrs2_2.3.4-1_all.deb) ...
Warning: The home dir /usr/share/otrs you specified can't be accessed: No such file or directory
Adding system user `otrs' (UID 119) ...
Adding new user `otrs' (UID 119) with group `www-data' ...
Not creating home directory `/usr/share/otrs'.
Selecting previously deselected package libbsd-resource-perl.
Unpacking libbsd-resource-perl (from .../libbsd-resource-perl_1.2903-1_i386.deb) ...
Selecting previously deselected package libgd-gd2-noxpm-perl.
Unpacking libgd-gd2-noxpm-perl (from .../libgd-gd2-noxpm-perl_1%3a2.39-2_i386.deb) ...
Selecting previously deselected package libgd-text-perl.
Unpacking libgd-text-perl (from .../libgd-text-perl_0.86-5_all.deb) ...
Selecting previously deselected package libgd-graph-perl.
Unpacking libgd-graph-perl (from .../libgd-graph-perl_1.44-3_all.deb) ...
Processing triggers for man-db ...
Setting up libalgorithm-diff-perl (1.19.02-1) ...
Setting up libapache2-mod-perl2 (2.0.4-5) ...
Enabling module perl.
Run '/etc/init.d/apache2 restart' to activate new configuration!
Setting up libapache2-reload-perl (0.10-2) ...
Setting up libcrypt-passwdmd5-perl (1.3-9) ...
Setting up libdate-pcalc-perl (1.2-3) ...
Setting up libdigest-sha1-perl (2.12-1) ...
Setting up libdigest-hmac-perl (1.01-7) ...
Setting up libnet-ip-perl (1.25-2) ...
Setting up libnet-dns-perl (0.65-1) ...
Setting up libnet-domain-tld-perl (1.68-1) ...
Setting up libemail-valid-perl (0.179-2) ...
Setting up libtext-csv-perl (1.13-1) ...
Setting up libtext-csv-xs-perl (0.67-1) ...
Setting up libtext-diff-perl (1.37-1) ...
Setting up otrs2 (2.3.4-1) ...
dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf

Creating config file /etc/dbconfig-common/otrs2.conf with new version

Creating config file /etc/otrs/database.pm with new version
granting access to database otrs2 for otrs@localhost: success.
verifying access for otrs@localhost: success.
creating database otrs2: success.
verifying database otrs2 exists: success.
populating database via sql...  done.
dbconfig-common: flushing administrative password

Creating config file /etc/otrs/Kernel/Config.pm with new version

Creating config file /etc/otrs/Kernel/Config/GenericAgent.pm with new version

Creating config file /etc/otrs/maintainance.html with new version

Creating config file /etc/otrs/cron with new version

Creating config file /etc/otrs/fetchmailrc with new version

Creating config file /etc/apache2/conf.d/otrs2 with new version
Module perl already enabled
Module rewrite already enabled
Reloading web server config: apache2.
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm
Charset encode 'utf-8' -=> 'iso-8859-1' () not supported!
... Repeated 321 times (!!!)

---8<---   cut here    ---8<---

-- System Information:
Debian Release: squeeze/sid
  APT prefers testing
  APT policy: (500, 'testing'), (500, 'stable')
Architecture: i386 (i686)

Kernel: Linux 2.6.26-2-vserver-686 (SMP w/2 CPU cores)
Locale: LANG=en_GB.ISO-8859-15, LC_CTYPE=en_GB.ISO-8859-15 (charmap=ISO-8859-15)
Shell: /bin/sh linked to /bin/bash

Versions of packages otrs2 depends on:
ii  adduser                      3.110       add and remove users and groups
ii  apache2                      2.2.12-1    Apache HTTP Server metapackage
ii  apache2-mpm-prefork [httpd-c 2.2.12-1    Apache HTTP Server - traditional n
ii  dbconfig-common              1.8.41      common framework for packaging dat
ii  debconf                      1.5.27      Debian configuration management sy
ii  libauthen-sasl-perl          2.12-1      Authen::SASL - SASL Authentication
ii  libcrypt-passwdmd5-perl      1.3-9       interoperable MD5-based crypt() fo
ii  libdate-pcalc-perl           1.2-3       Perl module for Gregorian calendar
ii  libdbi-perl                  1.609-1     Perl Database Interface (DBI)
ii  libemail-valid-perl          0.179-2     Check validity of Internet email a
ii  libio-stringy-perl           2.110-4     Perl modules for IO from scalars a
ii  libmailtools-perl            2.04-1      Manipulate email in perl programs
ii  libmime-tools-perl           5.427-2     Perl5 modules for MIME-compliant m
ii  libtext-diff-perl            1.37-1      Perl module to find differences in
ii  libxml-parser-perl           2.36-1.1+b1 Perl module for parsing XML files
ii  perl                         5.10.0-25   Larry Wall's Practical Extraction 
ii  ucf                          3.0018      Update Configuration File: preserv

Versions of packages otrs2 recommends:
ii  aspell                        0.60.6-1   GNU Aspell spell-checker
ii  ispell               International Ispell (an interacti
ii  libapache2-mod-perl2          2.0.4-5    Integration of perl with the Apach
ii  libdbd-mysql-perl             4.012-1    A Perl5 database interface to the 
ii  libgd-graph-perl              1.44-3     Graph Plotting Module for Perl 5
ii  libgd-text-perl               0.86-5     Text utilities for use with GD
ii  libtext-csv-perl              1.13-1     comma-separated values manipulator
ii  mysql-server                  5.1.37-1   MySQL database server (metapackage
ii  mysql-server-5.1 [mysql-serve 5.1.37-1   MySQL database server binaries
ii  procmail                      3.22-16    Versatile e-mail processor

Versions of packages otrs2 suggests:
pn  libnet-ldap-perl              <none>     (no description available)
pn  otrs2-doc-en | otrs2-doc-de   <none>     (no description available)

-- debconf-show failed

--- End Message ---
--- Begin Message ---
Source: otrs2
Source-Version: 2.4.5-1

We believe that the bug you reported is fixed in the latest version of
otrs2, which is due to be installed in the Debian FTP archive:

  to main/o/otrs2/otrs2_2.4.5-1.debian.tar.gz
  to main/o/otrs2/otrs2_2.4.5-1.dsc
  to main/o/otrs2/otrs2_2.4.5-1_all.deb
  to main/o/otrs2/otrs2_2.4.5.orig.tar.gz

A summary of the changes between this version and the previous one is

Thank you for reporting the bug, which will now be closed.  If you
have further comments please address them to 543748@bugs.debian.org,
and the maintainer will reopen the bug report if appropriate.

Debian distribution maintenance software
Patrick Matthäi <pmatthaei@debian.org> (supplier of updated otrs2 package)

(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing ftpmaster@debian.org)

Hash: SHA1

Format: 1.8
Date: Sun, 06 Dec 2009 14:23:50 +0100
Source: otrs2
Binary: otrs2
Architecture: source all
Version: 2.4.5-1
Distribution: unstable
Urgency: low
Maintainer: Patrick Matthäi <pmatthaei@debian.org>
Changed-By: Patrick Matthäi <pmatthaei@debian.org>
 otrs2      - Open Ticket Request System
Closes: 515300 539712 543748 559613
 otrs2 (2.4.5-1) unstable; urgency=low
   * New maintainer.
     Closes: #515300
   * New upstream release.
     Closes: #539712
     - Rediff all patches, they failed to apply in this release.
     - The location of the prototype.js has been changed.
     - Fix some new borked permission errors.
     - Install the new database schemes.
     - Add 13-dont-chown-links.diff patch.
   * Convert package to the 3.0 (quilt) format.
     - Drop debian/README.source.
   * Remove Vcs fields.
   * Remove versioned package of postgresql.
     Closes: #559613
   * Update to debhelper 7 and use dh to install the lintian overrides.
   * Move quilt to Build-Depends-Indep.
   * Add some notes to README.Debian, where you can find the otrs2 installation
     and what are the initial login data.
   * Clean up properly the Config directory on purge.
   * Do not be so verbose on installing and upgrading otrs2 and add the patch
     14-dont-print-messages.diff for this.
     Closes: #543748
 21b65dd6716bc98f4d59d3653048f73dd903e978 1039 otrs2_2.4.5-1.dsc
 518791fc79232701d7eb67fe9c7967740dd4a64a 6473389 otrs2_2.4.5.orig.tar.gz
 9e0f7ec8c7a88578a56762008498285ed6789b02 24341 otrs2_2.4.5-1.debian.tar.gz
 7755648f3877b432adc35788f4d3d493cee20efc 6126896 otrs2_2.4.5-1_all.deb
 ef45a3bb4129e94d85b6bd8c1f3d850fd20fef9ffa816fab248aca2e5c983f6b 1039 otrs2_2.4.5-1.dsc
 340424c516f42167903433e1c455a7233ed62f97925d777fbaf83055e3751c6d 6473389 otrs2_2.4.5.orig.tar.gz
 dbe40b1487474face8135dc69fd4e4ba34d7d107f468cdfdb219a4661201617f 24341 otrs2_2.4.5-1.debian.tar.gz
 b7241481deb261b982259f630dbba103a1a4561c865a34534232b4d6beb5d35d 6126896 otrs2_2.4.5-1_all.deb
 2c0365136c75be7db151ca28a912f504 1039 web optional otrs2_2.4.5-1.dsc
 f930295f48ff9caad7b0f0f55544edec 6473389 web optional otrs2_2.4.5.orig.tar.gz
 e84d6af7394267f0d9f2d1512afdfa9a 24341 web optional otrs2_2.4.5-1.debian.tar.gz
 e05586128a9451e0aa0e6ff9c88350ba 6126896 web optional otrs2_2.4.5-1_all.deb

Version: GnuPG v1.4.10 (GNU/Linux)


--- End Message ---

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