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Bug#186202: marked as done (RT 3.0.0 Released)

Your message dated Fri, 1 Aug 2003 01:05:05 +0200
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has caused the attached Bug report to be marked as done.

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Received: (at submit) by bugs.debian.org; 25 Mar 2003 08:38:31 +0000
>From samj@aos.net.au Tue Mar 25 02:38:30 2003
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Date: Tue, 25 Mar 2003 19:38:25 +1100
From: Sam Johnston <samj@aos.net.au>
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Package: request-tracker
Version: 3.0.0
Severity: wishlist

As per post to rt-announce (attached), RT 3.0.0 was recently released. 
It would be great if it were packaged for the next release of debian, 
but I am not sure of its dependencies and the upgrade procedure.


Sam Johnston, Director
Australian Online Solutions
1300 132 809

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From: Jesse Vincent <jesse@bestpractical.com>
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Date: Mon, 24 Mar 2003 12:59:33 -0500

It gives me great pleasure to announce the immediate availability of
RT 3.0.0.  This release represents over a year of work extending and 
enhancing RT 2.0 by Best Practical staff and volunteers. 
	You can download this release at:


This is a significant new release with major new features, including:

	* The new web interface is prettier, easier to use and also 
	  more standards compliant.

	* RT now includes a flexible "approvals" system that lets you
	  define site-specific policies to require approval before certain
	  classes of ticket can be resolved.

	* The mail gateway has been rebuilt to use an RPC mechanism to 
          talk to your RT server, rather than needing to run setgid on 
	  your RT server.
	* Groups and access control have been completely reworked. 

	* Group membership is now recursive, so you can create groups 
	  which contain other groups.

	* The installation process has been overhauled. Autoconf
	  (./configure) make installation easier than ever before.

	* Users can now delegate their rights to other users.

	* Full "custom field" support has replaced RT 2.0's "keywords". 

	*  Custom fields can now contain arbitrary text, as well as 
	  "Select from list".

	* RT now stores all data as Unicode internally, so it's much 
	  easier to work with multiple languages.

	* RT's core and web interface has been fully internationalized. 
	  RT now speaks: English, French, German, Spanish, Portuguese, 
	  Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese, 
	  and Simplified Chinese.

	* RT even easier to extend than ever before: The API is much 
	  better documented, the web interface includes a new "Callbacks" 
	  mechanism to let you embed your own components without touching 
	  a line of RT's source code. The core libraries include a new 
	  "Overlay" system to let you override RT's core functionality 
	  at the subroutine level.

	* The 'scrips' system is even more powerful. Now administrators
	  can create custom scrips right from RT's web interface.

	* RT 3.0 is much better tested than any previous release of RT.
	  Each release must pass a suite of over 750 tests before being 
	  released to the public.

	* There's a full manual (currently available in draft form at

	* And, of course, there's lots more.

A beta-quality tool to import data from an RT 2.0 instance into
fresh RT instance is available at:

More comprehensive versions of this import tool will become available in
the coming weeks.

	Jesse Vincent
	Best Practical Solutions, LLC

http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
rt-announce mailing list


Received: (at 186202-done) by bugs.debian.org; 31 Jul 2003 23:05:15 +0000
>From frank@lichtenheld.de Thu Jul 31 18:05:13 2003
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Date: Fri, 1 Aug 2003 01:05:05 +0200
To: 186202-done@bugs.debian.org
Subject: packaged as request-tracker3
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From: Frank Lichtenheld <frank@lichtenheld.de>
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The new upstream version 3.0 seems to been packaged as request-tracker3

*** Frank Lichtenheld <frank@lichtenheld.de> ***
          *** http://www.djpig.de/ ***
see also: - http://www.usta.de/
          - http://fachschaft.physik.uni-karlsruhe.de/

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