Re: FTP Team -- call for volunteers
On Sat, Mar 14, 2020 at 09:18:48PM +0000, Neil McGovern wrote:
> Hi debian-project and ftpmaster folks,
>
> On Sat, Mar 14, 2020 at 01:37:59PM -0700, Sean Whitton wrote:
> > - cope well with flames in response to your decisions
>
> > - after training, comfortable with being on the other end of the
> > ftpmaster@ alias, which receives a huge volume of
> > not-always-pleasant messages daily.
>
> I hope I am not the only one to be deeply concerned that this should be
> a requirement on volunteers. For me, it is absolutely unacceptable that
> people should put up with unplesentness or flames that come from doing a
> difficult job. Putting this in the requirements is, for me, a failure of
> the project.
>
> Sean: do you have any ideas on how we can reduce this aspect of the
> valuable work that ftpmasters do? Do you have some (anonymised) examples
> of the areas of abuse that you receive perhaps?
>
The fact is that given the length of time packages can wait for NEW
processing and the amount of effort package maintainers put into
packaging, it is understandable that they would be frustrated at the
rejection of a package. That said, it does not make flaming the FTP an
acceptable response and is certainly not going to produce any positive
result. But it is not clear that it would be possible to prevent such a
thing.
It seems like if NEW processing only took a short time (perhaps 1 or 2
weeks), then a rejection would be less frustrating. However, a
rejection after waiting 11 or 12 months (or longer) and no response to
requests for additional guidance when something is unclear are difficult
to deal with from the package maintainer side.
The delays may be unavoidable, but any measures to minimize them would
go a long way to reducing the likelihood of flame responses to rejection
mails.
Regards,
-Roberto
--
Roberto C. Sánchez
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