Hi there, Sai, the author of the Bug Tracking Tools survey that was sent here a few weeks ago and that, primarily due to my feedback, caused a lot of heated discussion, jsut came back to me with a plain text form, asking me to forward it to the list. (Sai, don't fear to do that yourself ;)! We normally do not bite.) I thought I'd take the chance to express my apologies for having conveyed my opinion in a less peaceful than appropriate manner. Thank you Sai for implementing the feedback although it carried a lot of criticism! Cheers, Nik -------- Forwarded Message -------- Subject: User Experience Survey on Bug Tracking Tools | Debain Team Date: Tue, 23 Jun 2015 01:44:58 +0530 (IST) From: Sai Anirudh <sai.anirudh@research.iiit.ac.in> To: Dominik George <nik@naturalnet.de> CC: sai anirudh <sai.anirudh@research.iiit.ac.in> Dear Sir, Good Day ! Thank your for you valuable feedback on formulating the survey for open source community. It was really helpful. We have revised our survey on bug tracking tools in a Email free text format. Will you be able to share the below survey to your team to capture their user experience ? This will really help us to understand the personal experiences of bug reporters, bug fixers and testers. Survey on Bug tracking tools: ============================== Intent: As part of our research, We students of IIIT Hyderabad (https://iiit.ac.in) would like to study on user experience while using Bug tracking tools in Open source software community. We request to please reply us back to my email - sai.anirudh@research.iiit.ac.in with your feedback. Please go through below queries and share your observations. 1. How many years of work experience you have in area of Software Maintenance (As a Bug reporter/Bug fixer/ QA Manager or developer )? Less than 1 years Between 1 and 5 years More than 5 years 2. Which Bug tracking tool is used for your Open Source Project ? - Text Field response 3. As a Software maintenance professional (bug reporter, bug fixer, QA Engineer or developer) How important the bug tracking tool is for your Open source project ? High (We cannot work with out it) Moderate (We just need it) Partially (Not so important) Low (We don't use any) 4. As a Software maintenance professional (bug reporter, bug fixer, QA Engineer or developer) Does your bug tracking tool meet all your requirements ? Yes - 100% (it covers all our requirements) Moderate - 75% - 100% (it covers almost all requirements) Partially - 50% - 75% (it partially covers our requirements) No - below 50% (it don't, but we got habituated to it) Comments:(If any) 5. As a bug reporter, Does your bug tracking tool help you share all required details without any changes made to existing tool (with no additional API) ? Yes - 100% (all options are readily available) Moderate - 75% - 100% (We use APIs for few options) Partially - 50% - 75% (We use APIs for almost all options) No - below 50% (We completely depend on external API) Comments:(If any) 6. As a Bug fixer, Does your bug report explain everything you need to fix the issue ? Yes - 100% (Bug report has all required features) Moderate - 75% - 100% (We customized few options on our bug report) Partially - 50% - 75% (We customized almost all options on our bug report) No - below 50% (We use completely a custom bug report) Comments:(If any) 7. Does your bug tracking tool provide all desired/standard features (Customizable Bug template/Reporting/Trend Analysis/Archive etc.) ? Yes - 100% (meets all desired features) Moderate - 75% - 100% (meets all almost all features) Partially - 50% - 75% (meets only few features, we depend on APIs for desired features) No - below 50%(Very few features, we completely depend on APIs for desired features) Comments:(If any) 8. What are the features which are desirable but not provided by your bug tracking tool ? Comments: Appreciate your assistance in this regard. Regards, Sai Anirudh Karre Email: sai.anirudh@research.iiit.ac.in University: IIIT Hyderabad, India (https://iiit.ac.in)
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