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Debian Mailing Lists <=> Forum

Hello Fellow Project Members,

I want to start this old conversation  back again once. Not focused on the Shapado service but more about lists and forums.

We currently have the Mailing Lists and the Web Forums with no relationship in them. It would be a richer resource pool if we could connect the lists and the forums to each other. The combined effort will be fruitful to both the interfaces.

Please have a look at http://linux.netapp.com

It has a mailing list and a web forum, having a bi-directional communication channel. There is a parser in place that converts a message originating from the web forum and posts it to the mailing list and vice versa.

Implementing this for debian would yield one web forum per mailing list. We could also have a forum bucket for packages where each package could have a web forum with a channel to the package's bug report (email) interface. This could provide, part of, what was discussed as a QTS.

With some custom integration, we should be able to interconnect most of the communication channels the project has.


-------- Original Message --------
Subject: Re: QTS ( was Re: user support - Shapado instance for Debian)
Resent-Date: Thu, 7 Oct 2010 08:13:03 +0000 (UTC)
Resent-From: debian-project@lists.debian.org
Date: Thu, 07 Oct 2010 03:12:44 -0500
From: Fernando C. Estrada <fcestrada@fcestrada.com>
To: debian-project@lists.debian.org
CC: acme@eviled.org


El jue, 07-10-2010 a las 09:32 +0200, Tshepang Lekhonkhobe escribió:
> On Thu, Oct 7, 2010 at 07:49, Ritesh Raj Sarraf <rrs@debian.org> wrote:
> >
> >
> > PS: Now that we have shapado running I hope we can soon do something to
> > implement a QTS.
> Shapado is a form of QTS, in a sense that if someone asks the some Q,
> you can just provide a link to some answer from the mailing list,
> Also, in my case, I asked some question and the maintainer actually
> have me an answer
> (http://ask.debian.net/questions/default-python-for-debian-7-0).
> I know it's a trade-off, but your QTS sounds like overkill; it's yet
> another system. Rather, promote Shapado to package maintainers, and
> maybe they can subsribe to a tag or something. In fact, I like the
> format so much that Shapado should be THE place to ask Debian-related
> questions, just like StackOverflow is THE place to ask programming
> questions.

You're right, it is possible to subscribe to certain tags using
feeds :-)

If a question related to the package foo have a foo tag, and if the
foo's package maintainer subscribe to the foo tag feed, and if he/she
answer questions about the foo package, Shapado will work as a QTS.

  If for example a package maintainer is responsible for foo and bar,
maybe build a feed like:


Bad News: Not all the users use tags or use the proper tags.
Good News: Moderators are able to retag questions.
Bad News: If the system keeps growing (as we hope) the current
moderators are not enough.
Good News: Maybe we'll find more volunteers to help us as moderators.

Fernando C. Estrada

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