Re: uol.com.br and petsupermarket
On Wed, 15 Mar 2006 13:45:42 +1100, Anand Kumria <email@example.com> said:
> Well that is the judgement call I made. I'm aware that a number of
> listmasters disagree with this method. And a number agree with it.
> On balance I believe our efforts to resolve this have been extensive
> and that this is the best option available to us.
Whether or not this was a correct decision, IMHO something that you
should have done would have been to notify the affected users before
they were unsubscribed. This would have given customers a chance to
contact uol.com.br and bug them before service was interrupted (and
maybe fix things before anyone had to be unsubscribed), or to subscribe
with a different address if they were unsuccessful in getting anywhere
with uol.com.br. Something to the effect of:
Due to the CR problems from uol.com.br and a lack of response from
their administrators, effective immediately new uol.com.br addresses
will not be able to subscribe to the lists, and current users will be
unsubscribed in one week. uol.com.br customers are encouraged to
contact the administrators for help in locating the cause of the
petsupermarket CR, and once the problem has been remedied, the ban
will be reversed.
Hubert Chan - email & Jabber: firstname.lastname@example.org - http://www.uhoreg.ca/
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