[Date Prev][Date Next] [Thread Prev][Thread Next] [Date Index] [Thread Index]

Re: uol.com.br and petsupermarket

On Wed, 15 Mar 2006 13:45:42 +1100, Anand Kumria <wildfire@progsoc.uts.edu.au> said:

> Well that is the judgement call I made.  I'm aware that a number of
> listmasters disagree with this method.  And a number agree with it.
> On balance I believe our efforts to resolve this have been extensive
> and that this is the best option available to us.

Whether or not this was a correct decision, IMHO something that you
should have done would have been to notify the affected users before
they were unsubscribed.  This would have given customers a chance to
contact uol.com.br and bug them before service was interrupted (and
maybe fix things before anyone had to be unsubscribed), or to subscribe
with a different address if they were unsuccessful in getting anywhere
with uol.com.br.  Something to the effect of:

   Due to the CR problems from uol.com.br and a lack of response from
   their administrators, effective immediately new uol.com.br addresses
   will not be able to subscribe to the lists, and current users will be
   unsubscribed in one week.  uol.com.br customers are encouraged to
   contact the administrators for help in locating the cause of the
   petsupermarket CR, and once the problem has been remedied, the ban
   will be reversed.

Hubert Chan - email & Jabber: hubert@uhoreg.ca - http://www.uhoreg.ca/
PGP/GnuPG key: 1024D/124B61FA   (Key available at wwwkeys.pgp.net)
Fingerprint: 96C5 012F 5F74 A5F7 1FF7  5291 AF29 C719 124B 61FA

Reply to: