Bug#1018265: cups picks manual tray on HP Color LaserJet M252dw
Package: cups
Version: 2.3.3op2-3+deb11u2
Severity: important
X-Debbugs-Cc: sb@dod.no
Dear Maintainer,
When printing, the printer picks what it calls "Tray 1", which is a slot in the
front of the printer, where sheets can be fed one at a time. After feeding a
sheet in, I have to press "OK" on the printer's front panel display.
This has to be repeated for each sheet printed and makes it cumbersome to use
the printer.
I have opened "System->Administration->Print Settings" from the debian menu.
I have double clicked on the printer HP_Color_LaserJet_Pro_M252dw_501595_
In "Printer Properties"->"Print Options" there is the setting "Media source".
"Media source" is a dropdown with the values
Automatic
Manual
Tray 1
Tray 2
I have tried the settings "Automatic" (the default) and "Tray 1" and
"Tray 2" and all of them uses the manual tray, which the printer display
calls "Tray 1".
There was no change. The printer still printed from the manual tray
I had expected "Tray 2" and "Automatic" to pick "Tray 2", which is the regular
paper tray.
Cups report the printer as HP Color LaserJet Pro M252dw, driverless, cups-
filters 1.28.7 (so driverless.ppd is in use. This is a network printer with
PostScript).
I don't know when this behaviour started, but I can't remember needing to feed
paper manually in December/November 2021, when I printed the Christmas letters.
-- System Information:
Debian Release: 11.4
APT prefers stable-updates
APT policy: (500, 'stable-updates'), (500, 'stable-security'), (500,
'stable')
Architecture: amd64 (x86_64)
Kernel: Linux 5.18.0-0.deb11.3-amd64 (SMP w/12 CPU threads; PREEMPT)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8),
LANGUAGE=en_US:en
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled
Versions of packages cups depends on:
ii cups-client 2.3.3op2-3+deb11u2
ii cups-common 2.3.3op2-3+deb11u2
ii cups-core-drivers 2.3.3op2-3+deb11u2
ii cups-daemon 2.3.3op2-3+deb11u2
ii cups-filters 1.28.7-1+deb11u1
ii cups-ppdc 2.3.3op2-3+deb11u2
ii cups-server-common 2.3.3op2-3+deb11u2
ii debconf [debconf-2.0] 1.5.77
ii ghostscript 9.53.3~dfsg-7+deb11u2
ii libavahi-client3 0.8-5
ii libavahi-common3 0.8-5
ii libc6 2.31-13+deb11u3
ii libcups2 2.3.3op2-3+deb11u2
ii libgcc-s1 10.2.1-6
ii libstdc++6 10.2.1-6
ii libusb-1.0-0 2:1.0.24-3
ii poppler-utils 20.09.0-3.1
ii procps 2:3.3.17-5
Versions of packages cups recommends:
ii avahi-daemon 0.8-5
ii colord 1.4.5-3
Versions of packages cups suggests:
pn cups-bsd <none>
pn cups-pdf <none>
pn foomatic-db-compressed-ppds | foomatic-db <none>
pn smbclient <none>
ii udev 247.3-7
-- debconf information:
cupsys/raw-print: true
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