Bug#986351: hplip: Printing Places All Jobs On Hold
Package: hplip
Version: 3.18.12+dfsg0-2
Severity: grave
Tags: upstream
Justification: renders package unusable
Dear Maintainer,
*** Reporter, please consider answering these questions, where appropriate ***
* What led up to the situation?
Unknown
* What exactly did you do (or not do) that was effective (or
ineffective)?
Reboot, reinstall printer, reinstall hplip, reinstall cups
* What was the outcome of this action?
Nothing
* What outcome did you expect instead?
*** End of the template - remove these template lines ***
-- Package-specific info:
Saving output in log file: /home/jolly/hp-check.log
HP Linux Imaging and Printing System (ver. 3.18.12)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode
before compiling the HPLIP supplied tarball (.tar.gz or .run) to
determine if the proper dependencies are installed to
successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine
if a distro supplied package (.deb, .rpm, etc) or an already
built HPLIP supplied tarball has the proper dependencies
installed to successfully run.
3. Both compile- and run-time check mode (-b or --both)
(Default): This mode will check both of the above cases (both
compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile
and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Gtk-Message: 21:15:47.063: Failed to load module "atk-bridge"
Traceback (most recent call last):
File "/usr/share/hplip/base/utils.py", line 265, in walkFiles
names = os.listdir(root)
FileNotFoundError: [Errno 2] No such file or directory: '/etc/PolicyKit'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/share/hplip/base/utils.py", line 267, in walkFiles
raise StopIteration
StopIteration
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/usr/bin/hp-check", line 861, in <module>
dep.core.init()
File "/usr/share/hplip/installer/core_install.py", line 527, in init
self.check_dependencies(callback)
File "/usr/share/hplip/installer/core_install.py", line 620, in check_dependencies
self.have_dependencies[d] = self.dependencies[d][3]()
File "/usr/share/hplip/installer/core_install.py", line 1241, in check_policykit
if check_file('PolicyKit.conf', "/etc/PolicyKit") and check_file('org.gnome.PolicyKit.AuthorizationManager.service', "/usr/share/dbus-1/services"):
File "/usr/share/hplip/installer/dcheck.py", line 107, in check_file
for w in utils.walkFiles(dir, recurse=True, abs_paths=True, return_folders=False, pattern=f):
RuntimeError: generator raised StopIteration
-- System Information:
Debian Release: 10.9
APT prefers stable
APT policy: (700, 'stable'), (500, 'stable-updates')
Architecture: amd64 (x86_64)
Kernel: Linux 4.19.0-16-amd64 (SMP w/4 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8), LANGUAGE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled
Versions of packages hplip depends on:
ii adduser 3.118
ii cups 2.2.10-6+deb10u4
ii hplip-data 3.18.12+dfsg0-2
ii libc6 2.28-10
ii libcups2 2.2.10-6+deb10u4
ii libdbus-1-3 1.12.20-0+deb10u1
ii libhpmud0 3.18.12+dfsg0-2
ii libpython3.7 3.7.3-2+deb10u3
ii libsane 1.0.27-3.2
ii libsane-hpaio 3.18.12+dfsg0-2
ii libsnmp30 5.7.3+dfsg-5+deb10u2
ii libusb-1.0-0 2:1.0.22-2
ii lsb-base 10.2019051400
ii printer-driver-hpcups 3.18.12+dfsg0-2
ii python3 3.7.3-1
ii python3-dbus 1.2.8-3
ii python3-gi 3.30.4-1
ii python3-pexpect 4.6.0-1
ii python3-pil 5.4.1-2+deb10u2
ii python3-reportlab 3.5.13-1+deb10u1
ii wget 1.20.1-1.1
ii xz-utils 5.2.4-1
Versions of packages hplip recommends:
ii avahi-daemon 0.7-4+deb10u1
ii policykit-1 0.105-25
ii printer-driver-postscript-hp 3.18.12+dfsg0-2
ii sane-utils 1.0.27-3.2
Versions of packages hplip suggests:
ii hplip-doc 3.18.12+dfsg0-2
pn hplip-gui <none>
ii python3-notify2 0.3-3
ii system-config-printer 1.5.11-4
-- no debconf information
This issue happens often. The system is Debian 10, with Xfce 4.12 and an HP Photosmart C3100 Series All-in-One printer running on USB connection. All updates have been applied as notified by the OS system.
In trying to install it:
hplip is already the newest version (3.18.12+dfsg0-2).
cups runs fine, but it cannot release the files, even when attempting to do so directly.
sudo hp-check -b
Saving output in log file: /home/jolly/hp-check.log
HP Linux Imaging and Printing System (ver. 3.18.12)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
\Traceback (most recent call last):
File "/usr/share/hplip/base/utils.py", line 265, in walkFiles
names = os.listdir(root)
FileNotFoundError: [Errno 2] No such file or directory: '/etc/PolicyKit'
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/usr/share/hplip/base/utils.py", line 267, in walkFiles
raise StopIteration
StopIteration
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "/usr/bin/hp-check", line 861, in <module>
dep.core.init()
File "/usr/share/hplip/installer/core_install.py", line 527, in init
self.check_dependencies(callback)
File "/usr/share/hplip/installer/core_install.py", line 620, in check_dependencies
self.have_dependencies[d] = self.dependencies[d][3]()
File "/usr/share/hplip/installer/core_install.py", line 1241, in check_policykit
if check_file('PolicyKit.conf', "/etc/PolicyKit") and check_file('org.gnome.PolicyKit.AuthorizationManager.service', "/usr/share/dbus-1/services"):
File "/usr/share/hplip/installer/dcheck.py", line 107, in check_file
for w in utils.walkFiles(dir, recurse=True, abs_paths=True, return_folders=False, pattern=f):
RuntimeError: generator raised StopIteration
sudo hp-doctor
error: cupsext not present in the system. Please re-install HPLIP.
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