Bug#818706: marked as done (hplip: HP DeskJet 840C - cannot print in greyscale)
Your message dated Sun, 29 Jul 2018 18:48:09 +0100
with message-id <29072018184344.23bd39514b89@desktop.copernicus.org.uk>
and subject line Re: Bug#818706: hplip: HP DeskJet 840C - cannot print in greyscale
has caused the Debian Bug report #818706,
regarding hplip: HP DeskJet 840C - cannot print in greyscale
to be marked as done.
This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.
(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)
--
818706: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=818706
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message ---
- To: Debian Bug Tracking System <submit@bugs.debian.org>
- Subject: hplip: HP DeskJet 840C - cannot print in greyscale
- From: anon02145 <kamildzi@kozacki.pl>
- Date: Sat, 19 Mar 2016 22:21:37 +0100
- Message-id: <20160319212137.22010.79299.reportbug@DOM-serwer>
Package: hplip
Version: 3.14.6-1+b2
Severity: normal
Tags: upstream
Logfile tells everything
/var/log/cups/error_log
---------------------------------------
E [19/Mar/2016:20:29:00 +0100] [Job 34] Job stopped due to filter errors;
please consult the error_log file for details.
D [19/Mar/2016:20:29:00 +0100] [Job 34] The following messages were recorded
from 20:28:52 to 20:29:00
D [19/Mar/2016:20:29:00 +0100] [Job 34] Adding start banner page "none".
D [19/Mar/2016:20:29:00 +0100] [Job 34] Queued on "HEWLETT-PACKARD-DESKJET-
840C" by "user".
D [19/Mar/2016:20:29:00 +0100] [Job 34] File of type application/pdf queued by
"user".
D [19/Mar/2016:20:29:00 +0100] [Job 34] Adding end banner page "none".
D [19/Mar/2016:20:29:00 +0100] [Job 34] time-at-processing=1458415732
D [19/Mar/2016:20:29:00 +0100] [Job 34] 3 filters for job:
D [19/Mar/2016:20:29:00 +0100] [Job 34] pdftopdf (application/pdf to
application/vnd.cups-pdf, cost 66)
D [19/Mar/2016:20:29:00 +0100] [Job 34] gstoraster (application/vnd.cups-pdf to
application/vnd.cups-raster, cost 99)
D [19/Mar/2016:20:29:00 +0100] [Job 34] hpcups (application/vnd.cups-raster to
printer/HEWLETT-PACKARD-DESKJET-840C, cost 0)
D [19/Mar/2016:20:29:00 +0100] [Job 34] job-sheets=none,none
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[0]="HEWLETT-PACKARD-DESKJET-840C"
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[1]="34"
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[2]="user"
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[3]="test.pdf"
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[4]="1"
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[5]="cups-browsed InputSlot=Auto
job-uuid=urn:uuid:968621e2-e694-3e6a-42a7-4577aa3e4e73 MediaType=Plain number-
up=1 OutputMode=NormalGray PageSize=A4 job-originating-host-name=192.168.1.104
time-at-creation=1458415732 time-at-processing=1458415732"
D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[6]="/var/spool/cups/d00034-001"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[2]="CUPS_DOCROOT=/usr/share/cups
/doc-root"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[8]="HOME=/var/spool/cups/tmp"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[10]="SERVER_ADMIN=root@DOM-serwer"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[11]="SOFTWARE=CUPS/1.7.5"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[13]="USER=root"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[14]="CUPS_MAX_MESSAGE=2047"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[17]="IPP_PORT=631"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[18]="CHARSET=utf-8"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[19]="LANG=pl_PL.UTF-8"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[20]="PPD=/etc/cups/ppd/HEWLETT-
PACKARD-DESKJET-840C.ppd"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[21]="RIP_MAX_CACHE=128m"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[22]="CONTENT_TYPE=application/pdf"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[23]="DEVICE_URI=parallel:/dev/lp0"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[24]="PRINTER_INFO=HEWLETT-PACKARD
DESKJET 840C"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[25]="PRINTER_LOCATION=DOM-serwer"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[26]="PRINTER=HEWLETT-PACKARD-
DESKJET-840C"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[27]="PRINTER_STATE_REASONS=none"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[28]="CUPS_FILETYPE=document"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[30]="AUTH_I****"
D [19/Mar/2016:20:29:00 +0100] [Job 34] Started filter
/usr/lib/cups/filter/gziptoany (PID 11457)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Started filter
/usr/lib/cups/filter/pdftopdf (PID 11458)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Started filter
/usr/lib/cups/filter/gstoraster (PID 11459)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Started filter
/usr/lib/cups/filter/hpcups (PID 11461)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Started backend
/usr/lib/cups/backend/parallel (PID 11462)
D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11457
(/usr/lib/cups/filter/gziptoany) exited with no errors.
D [19/Mar/2016:20:29:00 +0100] [Job 34] STATE: +connecting-to-device
D [19/Mar/2016:20:29:00 +0100] [Job 34] STATE: -connecting-to-device
D [19/Mar/2016:20:29:00 +0100] [Job 34] Color Manager: Calibration Mode/Off
D [19/Mar/2016:20:29:00 +0100] [Job 34] Calling FindDeviceById(cups-HEWLETT-
PACKARD-DESKJET-840C)
D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11458
(/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [19/Mar/2016:20:29:00 +0100] [Job 34] Found device
/org/freedesktop/ColorManager/devices/cups_HEWLETT_PACKARD_DESKJET_840C
D [19/Mar/2016:20:29:00 +0100] [Job 34] Calling
org.freedesktop.ColorManager.Device.Get(ProfilingInhibitors)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Calling FindDeviceById(cups-HEWLETT-
PACKARD-DESKJET-840C)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Found device
/org/freedesktop/ColorManager/devices/cups_HEWLETT_PACKARD_DESKJET_840C
D [19/Mar/2016:20:29:00 +0100] [Job 34] Calling
GetProfileForQualifiers(RGB.Plain....)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Found profile
/org/freedesktop/ColorManager/profiles/HEWLETT_PACKARD_DESKJET_840C_RGB__
D [19/Mar/2016:20:29:00 +0100] [Job 34] Calling
org.freedesktop.ColorManager.Profile.Get(Filename)
D [19/Mar/2016:20:29:00 +0100] [Job 34] Use profile filename: ''
D [19/Mar/2016:20:29:00 +0100] [Job 34] Color Manager: ICC Profile:
D [19/Mar/2016:20:29:00 +0100] [Job 34] Ghostscript command line: /usr/bin/gs
-dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -sDEVICE=cups
-sstdout=%stderr -sOutputFile=%stdout -sMediaType=Plain -sOutputType=0
-r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841
-dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=1 -dcupsRowStep=2
-dcupsInteger0=26 -scupsString0=PlainNormalGrayK -scupsPageSizeName=A4
-I/usr/share/cups/fonts -c '<</.HWMargins[9.720000 36.000000 9.719971 9.000000]
/Margins[0 0]>>setpagedevice' -f -_
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[2]="CUPS_DOCROOT=/usr/share/cups
/doc-root"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[8]="HOME=/var/spool/cups/tmp"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[10]="SERVER_ADMIN=root@DOM-serwer"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[11]="SOFTWARE=CUPS/1.7.5"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[13]="USER=root"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[14]="CUPS_MAX_MESSAGE=2047"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[17]="IPP_PORT=631"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[18]="CHARSET=utf-8"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[19]="LANG=pl_PL.UTF-8"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[20]="PPD=/etc/cups/ppd/HEWLETT-
PACKARD-DESKJET-840C.ppd"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[21]="RIP_MAX_CACHE=128m"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[22]="CONTENT_TYPE=application/pdf"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[23]="DEVICE_URI=parallel:/dev/lp0"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[24]="PRINTER_INFO=HEWLETT-PACKARD
DESKJET 840C"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[25]="PRINTER_LOCATION=DOM-serwer"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[26]="PRINTER=HEWLETT-PACKARD-
DESKJET-840C"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[27]="PRINTER_STATE_REASONS=none"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[28]="CUPS_FILETYPE=document"
D [19/Mar/2016:20:29:00 +0100] [Job 34]
envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"
D [19/Mar/2016:20:29:00 +0100] [Job 34] envp[30]="AUTH_INFO_REQUIRED=none"
D [19/Mar/2016:20:29:00 +0100] [Job 34] Start rendering...
D [19/Mar/2016:20:29:00 +0100] [Job 34] Set job-printer-state-message to "Start
rendering...", current level=INFO
D [19/Mar/2016:20:29:00 +0100] [Job 34] Processing page 1...
D [19/Mar/2016:20:29:00 +0100] [Job 34] Set job-printer-state-message to
"Processing page 1...", current level=INFO
D [19/Mar/2016:20:29:00 +0100] [Job 34] Read 8192 bytes of print data.
D [19/Mar/2016:20:29:00 +0100] [Job 34] prnt/hpcups/Pcl3Gui.cpp 75: Requested
resolution not supported with requested printmodeprnt/hpcups/HPCupsFilter.cpp
456: m_Job initialization failed with error = 25
D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11461 (/usr/lib/cups/filter/hpcups)
stopped with status 1.
D [19/Mar/2016:20:29:00 +0100] [Job 34] Hint: Try setting the LogLevel to
"debug" to find out more.
D [19/Mar/2016:20:29:00 +0100] [Job 34] STATE: -media-empty-warning
D [19/Mar/2016:20:29:00 +0100] [Job 34] STATE: -offline-report
D [19/Mar/2016:20:29:00 +0100] [Job 34] Wrote 8192 bytes of print data...
D [19/Mar/2016:20:29:00 +0100] [Job 34] Read 1858 bytes of print data.
D [19/Mar/2016:20:29:00 +0100] [Job 34] Wrote 1858 bytes of print data...
D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11462
(/usr/lib/cups/backend/parallel) exited with no errors.
D [19/Mar/2016:20:29:00 +0100] [Job 34] Processing page 2...
D [19/Mar/2016:20:29:00 +0100] [Job 34] Rendering completed
D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11459
(/usr/lib/cups/filter/gstoraster) exited with no errors.
D [19/Mar/2016:20:29:00 +0100] [Job 34] End of messages
D [19/Mar/2016:20:29:00 +0100] [Job 34] printer-state=3(idle)
D [19/Mar/2016:20:29:00 +0100] [Job 34] printer-state-message="Rendering
completed"
D [19/Mar/2016:20:29:00 +0100] [Job 34] printer-state-reasons=none
E [19/Mar/2016:20:34:00 +0100] [Job 34] Stopping unresponsive job.
-- Package-specific info:
Saving output in log file: /home/user/hp-check.log
HP Linux Imaging and Printing System (ver. 3.14.6)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied
tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully
compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
..rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: debian-8.3 version is not supported. Using debian-7.5 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.16.0-4-686-pae #1 SMP Debian 3.16.7-ckt20-1+deb8u3 (2016-01-17) GNU/Linux
Host: DOM-serwer
Proc: 3.16.0-4-686-pae #1 SMP Debian 3.16.7-ckt20-1+deb8u3 (2016-01-17) GNU/Linux
Distribution: debian 8.3
Bitness: 32 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.14.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian distro 8.3 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
html=/usr/share/doc/hplip-3.14.6
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.14.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 03/19/16 22:16:33
version = 3.14.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
gs Ghostscript REQUIRED 7.05 9.06 OK -
network Network-wget OPTIONAL - 1.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed'
error: dbus DBus REQUIRED - 1.8.20 MISSING 'DBUS may not be installed or not running'
error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
-------------------------
| General Dependencies |
-------------------------
error: reportlab Python-PDF-Lib OPTIONAL 2.0 3.1.8 MISSING 'reportlab needs to be installed'
error: libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 MISSING 'libcrypto needs to be installed'
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
error: pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 - MISSING 'pyqt4-dbus needs to be installed'
error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed'
libpthread POSIX-Threads-Lib REQUIRED - 2.19 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
error: python-devel Python-SDK REQUIRED 2.2 2.7.9 MISSING 'python-devel needs to be installed'
error: pyqt4 Python-Qt4 REQUIRED 4.0 - MISSING -
error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed'
error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed'
error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane Scan-Lib REQUIRED - - OK -
error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed'
error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
error: python-notify Desktop-notifications OPTIONAL - - MISSING 'python-notify needs to be installed'
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.14.6 OK -
pcardext PhotoCard-Extension REQUIRED - 3.14.6 OK -
hpmudext IO-Extension REQUIRED - 3.14.6 OK -
-----------------------
| Scan Configuration |
-----------------------
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.14.6 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.14.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HEWLETT-PACKARD-DESKJET-840C
----------------------------
Type: Unknown
Device URI: parallel:/dev/lp0
PPD: /etc/cups/ppd/HEWLETT-PACKARD-DESKJET-840C.ppd
PPD Description: HP Deskjet 840c, hpcups 3.14.6
Printer status: printer HEWLETT-PACKARD-DESKJET-840C is idle. enabled since Sat 19 Mar 2016 08:29:00 PM CET
Rendering completed
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
[31;01merror: Failed to find the lsusb command[0m
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'libssl-dev' package is missing/incompatible
error: 'python-qt4-dbus' package is missing/incompatible
error: 'libjpeg8-dev' package is missing/incompatible
error: 'python-dev' package is missing/incompatible
error: 'python-qt4' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'avahi-utils' package is missing/incompatible
error: 'python-reportlab' package is missing/incompatible
error: 'python-notify' package is missing/incompatible
Total Errors: 15
Total Warnings: 1
Run 'hp-doctor' command to prompt and fix the issues.
Done.
-- System Information:
Debian Release: 8.3
APT prefers stable-updates
APT policy: (500, 'stable-updates'), (500, 'stable')
Architecture: i386 (i686)
Kernel: Linux 3.16.0-4-686-pae (SMP w/1 CPU core)
Locale: LANG=pl_PL.utf8, LC_CTYPE=pl_PL.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
Versions of packages hplip depends on:
ii adduser 3.113+nmu3
ii coreutils 8.23-4
ii cups 1.7.5-11+deb8u1
ii hplip-data 3.14.6-1
ii libc6 2.19-18+deb8u3
ii libcups2 1.7.5-11+deb8u1
ii libdbus-1-3 1.8.20-0+deb8u1
ii libhpmud0 3.14.6-1+b2
ii libsane 1.0.24-8
ii libsane-hpaio 3.14.6-1+b2
ii libsnmp30 5.7.2.1+dfsg-1
ii libssl1.0.0 1.0.1k-3+deb8u4
ii libusb-1.0-0 2:1.0.19-1
ii lsb-base 4.1+Debian13+nmu1
ii policykit-1 0.105-8
ii printer-driver-hpcups 3.14.6-1+b2
ii python 2.7.9-1
ii python-dbus 1.2.0-2+b3
ii python-gobject-2 2.28.6-12
ii python-imaging 2.6.1-2+deb8u2
ii python-pexpect 3.2-1
ii python-reportlab 3.1.8-3+deb8u1
ii wget 1.16-1
Versions of packages hplip recommends:
ii avahi-daemon 0.6.31-5
ii printer-driver-postscript-hp 3.14.6-1
ii sane-utils 1.0.24-8
Versions of packages hplip suggests:
pn hplip-doc <none>
pn hplip-gui <none>
pn python-notify <none>
ii system-config-printer 1.4.6-1
-- no debconf information
--- End Message ---
--- Begin Message ---
- To: 818706-done@bugs.debian.org
- Subject: Re: Bug#818706: hplip: HP DeskJet 840C - cannot print in greyscale
- From: Brian Potkin <claremont102@gmail.com>
- Date: Sun, 29 Jul 2018 18:48:09 +0100
- Message-id: <29072018184344.23bd39514b89@desktop.copernicus.org.uk>
- In-reply-to: <02032017155047.45f9d1f7057a@desktop.copernicus.org.uk>
- References: <20160319212137.22010.79299.reportbug@DOM-serwer> <02032017155047.45f9d1f7057a@desktop.copernicus.org.uk>
Thank you for your report, anon02145.
On Thu 02 Mar 2017 at 16:35:30 +0000, Brian Potkin wrote:
> tags 818706 moreinfo
> thanks
>
>
>
> On Sat 19 Mar 2016 at 22:21:37 +0100, anon02145 wrote:
>
> > Logfile tells everything
>
> I've picked out some lines from it.
>
> > /var/log/cups/error_log
> > ---------------------------------------
> > E [19/Mar/2016:20:29:00 +0100] [Job 34] Job stopped due to filter errors;
> > please consult the error_log file for details.
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] File of type application/pdf queued by
> > "user".
>
> You used other PDFs and text files to test?
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] 3 filters for job:
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] pdftopdf (application/pdf to
> > application/vnd.cups-pdf, cost 66)
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] gstoraster (application/vnd.cups-pdf to
> > application/vnd.cups-raster, cost 99)
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] hpcups (application/vnd.cups-raster to
> > printer/HEWLETT-PACKARD-DESKJET-840C, cost 0)
>
> Fine.
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[5]="cups-browsed InputSlot=Auto
> > job-uuid=urn:uuid:968621e2-e694-3e6a-42a7-4577aa3e4e73 MediaType=Plain number-
> > up=1 OutputMode=NormalGray PageSize=A4 job-originating-host-name=192.168.1.104
> > time-at-creation=1458415732 time-at-processing=1458415732"
>
> Ok, you've used OutputMode=NormalGray.
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11457
> > (/usr/lib/cups/filter/gziptoany) exited with no errors.
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11458
> > (/usr/lib/cups/filter/pdftopdf) exited with no errors.
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] Ghostscript command line: /usr/bin/gs
> > -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -sDEVICE=cups
> > -sstdout=%stderr -sOutputFile=%stdout -sMediaType=Plain -sOutputType=0
> > -r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841
> > -dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=1 -dcupsRowStep=2
> > -dcupsInteger0=26 -scupsString0=PlainNormalGrayK -scupsPageSizeName=A4
> > -I/usr/share/cups/fonts -c '<</.HWMargins[9.720000 36.000000 9.719971 9.000000]
> > /Margins[0 0]>>setpagedevice' -f -_
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] Read 8192 bytes of print data.
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] prnt/hpcups/Pcl3Gui.cpp 75: Requested
> > resolution not supported with requested printmodeprnt/hpcups/HPCupsFilter.cpp
> > 456: m_Job initialization failed with error = 25
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11461 (/usr/lib/cups/filter/hpcups)
> > stopped with status 1.
>
> I wonder whether "resolution" refers to "OutputMode" or something else.
> What did you print from?
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11462
> > (/usr/lib/cups/backend/parallel) exited with no errors.
>
> > D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11459
> > (/usr/lib/cups/filter/gstoraster) exited with no errors.
>
>
> All filters apart from hpcups completed without error.
>
> I set up a print queue for your printer and did
>
> lp -d hphp -o NormalGray <selected PDFs and text files>
>
> Successful printing took place in all cases on unstable with the
> 3.16.11+repack0-2 PPD for hpcups.. I have attached an error log for you
> to compare with yours. The Ghostscript commands differ.
>
> Please use either testing or unstable and let us know whether the issue
> remains.
Over a year since requesting further information to progress this
report. Closing. Submitting a new report based on the hplip version
in unstable is a possible choice.
Regards,
Brian.
--- End Message ---
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