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Bug#818706: hplip: HP DeskJet 840C - cannot print in greyscale



tags 818706 moreinfo
thanks



On Sat 19 Mar 2016 at 22:21:37 +0100, anon02145 wrote:

> Logfile tells everything

I've picked out some lines from it.

> /var/log/cups/error_log
> ---------------------------------------
> E [19/Mar/2016:20:29:00 +0100] [Job 34] Job stopped due to filter errors;
> please consult the error_log file for details.

> D [19/Mar/2016:20:29:00 +0100] [Job 34] File of type application/pdf queued by
> "user".

You used other PDFs and text files to test?

> D [19/Mar/2016:20:29:00 +0100] [Job 34] 3 filters for job:
> D [19/Mar/2016:20:29:00 +0100] [Job 34] pdftopdf (application/pdf to
> application/vnd.cups-pdf, cost 66)
> D [19/Mar/2016:20:29:00 +0100] [Job 34] gstoraster (application/vnd.cups-pdf to
> application/vnd.cups-raster, cost 99)
> D [19/Mar/2016:20:29:00 +0100] [Job 34] hpcups (application/vnd.cups-raster to
> printer/HEWLETT-PACKARD-DESKJET-840C, cost 0)

Fine.

> D [19/Mar/2016:20:29:00 +0100] [Job 34] argv[5]="cups-browsed InputSlot=Auto
> job-uuid=urn:uuid:968621e2-e694-3e6a-42a7-4577aa3e4e73 MediaType=Plain number-
> up=1 OutputMode=NormalGray PageSize=A4 job-originating-host-name=192.168.1.104
> time-at-creation=1458415732 time-at-processing=1458415732"

Ok, you've used OutputMode=NormalGray.

> D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11457
> (/usr/lib/cups/filter/gziptoany) exited with no errors.

> D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11458
> (/usr/lib/cups/filter/pdftopdf) exited with no errors.

> D [19/Mar/2016:20:29:00 +0100] [Job 34] Ghostscript command line: /usr/bin/gs
> -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -sDEVICE=cups
> -sstdout=%stderr -sOutputFile=%stdout -sMediaType=Plain -sOutputType=0
> -r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841
> -dcupsBitsPerColor=8 -dcupsColorOrder=0 -dcupsColorSpace=1 -dcupsRowStep=2
> -dcupsInteger0=26 -scupsString0=PlainNormalGrayK -scupsPageSizeName=A4
> -I/usr/share/cups/fonts -c '<</.HWMargins[9.720000 36.000000 9.719971 9.000000]
> /Margins[0 0]>>setpagedevice' -f -_

> D [19/Mar/2016:20:29:00 +0100] [Job 34] Read 8192 bytes of print data.
> D [19/Mar/2016:20:29:00 +0100] [Job 34] prnt/hpcups/Pcl3Gui.cpp 75: Requested
> resolution not supported with requested printmodeprnt/hpcups/HPCupsFilter.cpp
> 456: m_Job initialization failed with error = 25
> D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11461 (/usr/lib/cups/filter/hpcups)
> stopped with status 1.

I wonder whether "resolution" refers to "OutputMode" or something else.
What did you print from?

> D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11462
> (/usr/lib/cups/backend/parallel) exited with no errors.

> D [19/Mar/2016:20:29:00 +0100] [Job 34] PID 11459
> (/usr/lib/cups/filter/gstoraster) exited with no errors.


All filters apart from hpcups completed without error.

I set up a print queue for your printer and did

 lp -d hphp -o NormalGray <selected PDFs and text files>

Successful printing took place in all cases on unstable with the
3.16.11+repack0-2 PPD for hpcups.. I have attached an error log for you
to compare with yours. The Ghostscript commands differ.

Please use either testing or unstable and let us know whether the issue
remains.

Regards,

Brian.

Attachment: error_log.gz
Description: application/gzip


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