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Bug#746760: marked as done (cups: HP Color LaserJet 2550L has stopped printing "Waiting for printer to become available")

Your message dated Sun, 1 May 2016 18:46:13 +0100
with message-id <20160501174613.GA17159@copernicus.demon.co.uk>
and subject line Re: Bug#746760: cups: HP Color LaserJet 2550L has stopped printing "Waiting for printer to become available"
has caused the Debian Bug report #746760,
regarding cups: HP Color LaserJet 2550L has stopped printing "Waiting for printer to become available"
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)


-- 
746760: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=746760
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message --- 
Package: cups
Version: 1.5.3-5+deb7u1
Severity: important

Dear Maintainer,

Answering the questions:
   Q: What led up to the situation?
   A: The HP Color LaserJet 2550L which had previously been working no longer prints

   Q: What did you do (or not do) that was effective (or ineffective)?
   A: Up until now I have:
    - Checked the status on the http://10.10.10.1:631/printers/hpulf page (see below)
    - Checked the /var/log/cups/ files (see the error_log file below)
    - Googled for the error messages found in the /var/log/cups/error_log file
    - I restarted the cups process with "/etc/init.d/cups restart#
    - I killed the 

   Q: What was the outcome of this action?
   A: I found some issues with the same error messages back in a bug resoled on testing in 2013:
       https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=638933
      Bug #638933 was resolved by installing ghostscript-cups (which I already have)

      After the restart the job first in the queue had the time of the reboot 12:45.

      Cancelling the first job in the queue just left number two
      hanging with the "waiting for printer to become available."
      message.

      The printer is connected to the CUPS server with USB.

   Q: What outcome did you expext instead?
   A: I had hoped both for the restart of cups, and cancelling of the
      job first in the queue to make the printer start working

Here is the content of http://10.10.10.1:631/printers/hpulf :
hpulf (Processing, Accepting Jobs, Shared, Server Default)
  Description:	HP Color LaserJet 2550L
Location:	Kjellerstue
Driver:	HP Color LaserJet 2550 Foomatic/Postscript (recommended) (color, 2-sided printing)
Connection:	usb://HP/color%20LaserJet%202550%20series
Defaults:	job-sheets=none, none media=iso_a4_210x297mm sides=one-sided

Jobs

Search in hpulf:   
 

Showing 2 of 2 active jobs.▼ ID ▼	Name	User	Size	Pages	State	Control
hpulf-2332 	Unknown 	Withheld 	210k 	Unknown 	 processing since
Sat May 3 06:28:56 2014 
"Waiting for printer to become available."	   
hpulf-2333 	Unknown 	Withheld 	330k 	Unknown 	pending since
Sat May 3 12:05:39 2014 	


The /var/log/cups/error_log file was last written to on May 3 2014
06:28 (about the same date as the waiting printing job):
W [03/May/2014:06:28:38 +0200] Please move "SystemGroup lpadmin" on line 3 of /etc/cups/cupsd.conf to the /etc/cups/cups-files.conf file; this will become an error in a future release.
W [03/May/2014:06:28:38 +0200] No limit for Validate-Job defined in policy default and no suitable template found.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-Jobs defined in policy default - using Pause-Printer's policy.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-My-Jobs defined in policy default - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No limit for Close-Job defined in policy default - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No JobPrivateAccess defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No JobPrivateValues defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateAccess defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateValues defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No limit for Validate-Job defined in policy authenticated - using Print-Job's policy.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-Jobs defined in policy authenticated - using Pause-Printer's policy.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-My-Jobs defined in policy authenticated - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No limit for Close-Job defined in policy authenticated - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No JobPrivateAccess defined in policy authenticated - using defaults.
W [03/May/2014:06:28:38 +0200] No JobPrivateValues defined in policy authenticated - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateAccess defined in policy authenticated - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateValues defined in policy authenticated - using defaults.
E [03/May/2014:06:28:39 +0200] Filter "hpgltops" not found.
E [03/May/2014:06:28:39 +0200] Filter "pstoraster" not found.
E [03/May/2014:06:28:39 +0200] Filter "pstoraster" not found.
E [03/May/2014:06:28:39 +0200] Filter "oopstops" not found.
W [03/May/2014:06:28:40 +0200] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpulf-Gray..' already exists
W [03/May/2014:06:28:40 +0200] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpulf-RGB..' already exists
W [03/May/2014:06:28:40 +0200] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-hpulf' already exists
E [03/May/2014:06:28:40 +0200] Failed to update TXT record for HP Color LaserJet 2550L @ doohan: -2




-- System Information:
Debian Release: 7.5
  APT prefers stable
  APT policy: (990, 'stable')
Architecture: i386 (i686)

Kernel: Linux 3.2.0-4-686-pae (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages cups depends on:
ii  adduser                3.113+nmu3
ii  bc                     1.06.95-2
ii  cups-client            1.5.3-5+deb7u1
ii  cups-common            1.5.3-5+deb7u1
ii  cups-filters           1.0.18-2.1+deb7u1
ii  cups-ppdc              1.5.3-5+deb7u1
ii  debconf [debconf-2.0]  1.5.49
ii  dpkg                   1.16.14
ii  ghostscript            9.05~dfsg-6.3+deb7u1
ii  libavahi-client3       0.6.31-2
ii  libavahi-common3       0.6.31-2
ii  libc-bin               2.13-38+deb7u1
ii  libc6                  2.13-38+deb7u1
ii  libcups2               1.5.3-5+deb7u1
ii  libcupscgi1            1.5.3-5+deb7u1
ii  libcupsimage2          1.5.3-5+deb7u1
ii  libcupsmime1           1.5.3-5+deb7u1
ii  libcupsppdc1           1.5.3-5+deb7u1
ii  libdbus-1-3            1.6.8-1+deb7u1
ii  libgcc1                1:4.7.2-5
ii  libgnutls26            2.12.20-8+deb7u1
ii  libgssapi-krb5-2       1.10.1+dfsg-5+deb7u1
ii  libkrb5-3              1.10.1+dfsg-5+deb7u1
ii  libldap-2.4-2          2.4.31-1+nmu2
ii  libpam0g               1.1.3-7.1
ii  libpaper1              1.1.24+nmu2
ii  libslp1                1.2.1-9
ii  libstdc++6             4.7.2-5
ii  libusb-1.0-0           2:1.0.11-1
ii  lsb-base               4.1+Debian8+deb7u1
ii  poppler-utils          0.18.4-6
ii  procps                 1:3.3.3-3
ii  ssl-cert               1.0.32

Versions of packages cups recommends:
ii  avahi-daemon               0.6.31-2
ii  colord                     0.1.21-1
ii  foomatic-filters           4.0.17-1
ii  ghostscript-cups           9.05~dfsg-6.3+deb7u1
ii  printer-driver-gutenprint  5.2.9-1

Versions of packages cups suggests:
ii  cups-bsd               1.5.3-5+deb7u1
pn  cups-pdf               <none>
ii  foomatic-db            20120523-1
ii  hplip                  3.12.6-3.1+deb7u1
ii  printer-driver-hpcups  3.12.6-3.1+deb7u1
ii  smbclient              2:3.6.6-6+deb7u3
ii  udev                   175-7.2

-- debconf information:
  cupsys/raw-print: true
* cupsys/backend: ipp, ipp14, lpd, socket, usb

--- End Message ---
--- Begin Message --- 
On Sat 03 May 2014 at 12:52:59 +0200, Steinar Bang wrote:

> Answering the questions:
>    Q: What led up to the situation?
>    A: The HP Color LaserJet 2550L which had previously been working no longer prints
> 
>    Q: What did you do (or not do) that was effective (or ineffective)?
>    A: Up until now I have:
>     - Checked the status on the http://10.10.10.1:631/printers/hpulf page (see below)
>     - Checked the /var/log/cups/ files (see the error_log file below)
>     - Googled for the error messages found in the /var/log/cups/error_log file
>     - I restarted the cups process with "/etc/init.d/cups restart#
>     - I killed the 
> 
>    Q: What was the outcome of this action?
>    A: I found some issues with the same error messages back in a bug resoled on testing in 2013:
>        https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=638933
>       Bug #638933 was resolved by installing ghostscript-cups (which I already have)
> 
>       After the restart the job first in the queue had the time of the reboot 12:45.
> 
>       Cancelling the first job in the queue just left number two
>       hanging with the "waiting for printer to become available."
>       message.
> 
>       The printer is connected to the CUPS server with USB.

Hello Steiner,

Thank you for your detailed report; sorry not to have dealt with it 'til
now.

Wheezy CUPS is no longer supported so the report is being closed. However,
just a few minutes ago I tested the filtering chain for your printer with
the PPD you used and all filters exited successfully. I cannot, of course,
test the USB connection. Hopefully, you are now happily printing.

If the same problem arises on testing/unstable please open a new report.

Regards,

Brian.

--- End Message ---
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