Bug#746760: cups: HP Color LaserJet 2550L has stopped printing "Waiting for printer to become available"
Package: cups
Version: 1.5.3-5+deb7u1
Severity: important
Dear Maintainer,
Answering the questions:
Q: What led up to the situation?
A: The HP Color LaserJet 2550L which had previously been working no longer prints
Q: What did you do (or not do) that was effective (or ineffective)?
A: Up until now I have:
- Checked the status on the http://10.10.10.1:631/printers/hpulf page (see below)
- Checked the /var/log/cups/ files (see the error_log file below)
- Googled for the error messages found in the /var/log/cups/error_log file
- I restarted the cups process with "/etc/init.d/cups restart#
- I killed the
Q: What was the outcome of this action?
A: I found some issues with the same error messages back in a bug resoled on testing in 2013:
https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=638933
Bug #638933 was resolved by installing ghostscript-cups (which I already have)
After the restart the job first in the queue had the time of the reboot 12:45.
Cancelling the first job in the queue just left number two
hanging with the "waiting for printer to become available."
message.
The printer is connected to the CUPS server with USB.
Q: What outcome did you expext instead?
A: I had hoped both for the restart of cups, and cancelling of the
job first in the queue to make the printer start working
Here is the content of http://10.10.10.1:631/printers/hpulf :
hpulf (Processing, Accepting Jobs, Shared, Server Default)
Description: HP Color LaserJet 2550L
Location: Kjellerstue
Driver: HP Color LaserJet 2550 Foomatic/Postscript (recommended) (color, 2-sided printing)
Connection: usb://HP/color%20LaserJet%202550%20series
Defaults: job-sheets=none, none media=iso_a4_210x297mm sides=one-sided
Jobs
Search in hpulf:
Showing 2 of 2 active jobs.▼ ID ▼ Name User Size Pages State Control
hpulf-2332 Unknown Withheld 210k Unknown processing since
Sat May 3 06:28:56 2014
"Waiting for printer to become available."
hpulf-2333 Unknown Withheld 330k Unknown pending since
Sat May 3 12:05:39 2014
The /var/log/cups/error_log file was last written to on May 3 2014
06:28 (about the same date as the waiting printing job):
W [03/May/2014:06:28:38 +0200] Please move "SystemGroup lpadmin" on line 3 of /etc/cups/cupsd.conf to the /etc/cups/cups-files.conf file; this will become an error in a future release.
W [03/May/2014:06:28:38 +0200] No limit for Validate-Job defined in policy default and no suitable template found.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-Jobs defined in policy default - using Pause-Printer's policy.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-My-Jobs defined in policy default - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No limit for Close-Job defined in policy default - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No JobPrivateAccess defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No JobPrivateValues defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateAccess defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateValues defined in policy default - using defaults.
W [03/May/2014:06:28:38 +0200] No limit for Validate-Job defined in policy authenticated - using Print-Job's policy.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-Jobs defined in policy authenticated - using Pause-Printer's policy.
W [03/May/2014:06:28:38 +0200] No limit for Cancel-My-Jobs defined in policy authenticated - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No limit for Close-Job defined in policy authenticated - using Send-Document's policy.
W [03/May/2014:06:28:38 +0200] No JobPrivateAccess defined in policy authenticated - using defaults.
W [03/May/2014:06:28:38 +0200] No JobPrivateValues defined in policy authenticated - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateAccess defined in policy authenticated - using defaults.
W [03/May/2014:06:28:38 +0200] No SubscriptionPrivateValues defined in policy authenticated - using defaults.
E [03/May/2014:06:28:39 +0200] Filter "hpgltops" not found.
E [03/May/2014:06:28:39 +0200] Filter "pstoraster" not found.
E [03/May/2014:06:28:39 +0200] Filter "pstoraster" not found.
E [03/May/2014:06:28:39 +0200] Filter "oopstops" not found.
W [03/May/2014:06:28:40 +0200] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpulf-Gray..' already exists
W [03/May/2014:06:28:40 +0200] failed to CreateProfile: org.freedesktop.ColorManager.AlreadyExists:profile id 'hpulf-RGB..' already exists
W [03/May/2014:06:28:40 +0200] failed to CreateDevice: org.freedesktop.ColorManager.AlreadyExists:device id 'cups-hpulf' already exists
E [03/May/2014:06:28:40 +0200] Failed to update TXT record for HP Color LaserJet 2550L @ doohan: -2
-- System Information:
Debian Release: 7.5
APT prefers stable
APT policy: (990, 'stable')
Architecture: i386 (i686)
Kernel: Linux 3.2.0-4-686-pae (SMP w/1 CPU core)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash
Versions of packages cups depends on:
ii adduser 3.113+nmu3
ii bc 1.06.95-2
ii cups-client 1.5.3-5+deb7u1
ii cups-common 1.5.3-5+deb7u1
ii cups-filters 1.0.18-2.1+deb7u1
ii cups-ppdc 1.5.3-5+deb7u1
ii debconf [debconf-2.0] 1.5.49
ii dpkg 1.16.14
ii ghostscript 9.05~dfsg-6.3+deb7u1
ii libavahi-client3 0.6.31-2
ii libavahi-common3 0.6.31-2
ii libc-bin 2.13-38+deb7u1
ii libc6 2.13-38+deb7u1
ii libcups2 1.5.3-5+deb7u1
ii libcupscgi1 1.5.3-5+deb7u1
ii libcupsimage2 1.5.3-5+deb7u1
ii libcupsmime1 1.5.3-5+deb7u1
ii libcupsppdc1 1.5.3-5+deb7u1
ii libdbus-1-3 1.6.8-1+deb7u1
ii libgcc1 1:4.7.2-5
ii libgnutls26 2.12.20-8+deb7u1
ii libgssapi-krb5-2 1.10.1+dfsg-5+deb7u1
ii libkrb5-3 1.10.1+dfsg-5+deb7u1
ii libldap-2.4-2 2.4.31-1+nmu2
ii libpam0g 1.1.3-7.1
ii libpaper1 1.1.24+nmu2
ii libslp1 1.2.1-9
ii libstdc++6 4.7.2-5
ii libusb-1.0-0 2:1.0.11-1
ii lsb-base 4.1+Debian8+deb7u1
ii poppler-utils 0.18.4-6
ii procps 1:3.3.3-3
ii ssl-cert 1.0.32
Versions of packages cups recommends:
ii avahi-daemon 0.6.31-2
ii colord 0.1.21-1
ii foomatic-filters 4.0.17-1
ii ghostscript-cups 9.05~dfsg-6.3+deb7u1
ii printer-driver-gutenprint 5.2.9-1
Versions of packages cups suggests:
ii cups-bsd 1.5.3-5+deb7u1
pn cups-pdf <none>
ii foomatic-db 20120523-1
ii hplip 3.12.6-3.1+deb7u1
ii printer-driver-hpcups 3.12.6-3.1+deb7u1
ii smbclient 2:3.6.6-6+deb7u3
ii udev 175-7.2
-- debconf information:
cupsys/raw-print: true
* cupsys/backend: ipp, ipp14, lpd, socket, usb
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