Bug#605589: hplip: download of plug-in fails -> can not install printer
Package: hplip
Version: 3.13.4-1
Followup-For: Bug #605589
Hello,
since the update to 3.13.4 I cannot seem to print with my P1005.
When sending a job to the printer, a window pops up asking to install the
plugin. When following the dialogs, they end saying that the plugin is
installed, followed by another window saying it failes.
Manually launching hp-plugin completes the plugin installation successfully,
the printer comes alive, but sending a print job goes back to requesting the
plugin.
Could you help me debug this?
Thank you!
-- Package-specific info:
Saving output in log file: /home/jack/Desktop/hp-check.log
HP Linux Imaging and Printing System (ver. 3.13.4)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: debian-unstable version is not supported. Using debian-6.0.7 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.8-1-686-pae #1 SMP Debian 3.8.12-1 GNU/Linux
Host: nostromo
Proc: 3.8-1-686-pae #1 SMP Debian 3.8.12-1 GNU/Linux
Distribution: debian unstable
Bitness: 32 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.13.4
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian distro unstable version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.13.4
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: Permission denied
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name = HP_LaserJet_P1005
working_dir = .
device_uri = "hp:/usb/HP_LaserJet_P1005?serial=BA2269K"
[commands]
fax = hp-sendfax -d %FAX_URI%
scan = xsane -V %SANE_URI%
prnt = hp-print -p%PRINTER%
pcard = hp-unload -d %DEVICE_URI%
cpy = hp-makecopies -d %DEVICE_URI%
[installation]
version = 3.13.4
date_time = 05/13/13 18:50:14
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 0
[polling]
enable = false
device_list =
interval = 5
[upgrade]
notify_upgrade = false
last_upgraded_time = 1364058085.89955
pending_upgrade_time = 0
latest_available_version = 3.13.4
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.14 OK -
dbus DBus REQUIRED - 1.6.10 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
cups CUPS REQUIRED 1.1 1.5.3 OK 'CUPS Scheduler is running'
-------------------------
| General Dependencies |
-------------------------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.3 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 2.7.3 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.3 OK -
cups-devel CUPS-SDK REQUIRED - 1.5.3 OK -
sane-devel SANE-SDK REQUIRED - 1.0.22 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.22 OK -
error: cups-image CUPS-Image-Lib REQUIRED - 1.5.3 MISSING 'cups-image needs to be installed'
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.13.4 OK -
pcardext PhotoCard-Extension REQUIRED - 3.13.4 OK -
hpmudext IO-Extension REQUIRED - 3.13.4 OK -
-----------------------
| Scan Configuration |
-----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.13.4 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.13.4 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
No Scanner found.
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
-------------------------------- -----------------
hp:/usb/HP_LaserJet_P1005?serial HP LaserJet P1005
=BA2269K
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
WARNING
-------
Type: Unknown
Device URI: gnome-keyring:: couldn't connect to: /home/jack/.cache/keyring-R1uHIb/pkcs11: No such file or directory
HP_LaserJet_P1005
-----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_P1005?serial=BA2269K
PPD: /etc/cups/ppd/HP_LaserJet_P1005.ppd
PPD Description: HP LaserJet p1005, hpcups 3.13.4, requires proprietary plugin
Printer status: WARNING: gnome-keyring:: couldn't connect to: /home/jack/.cache/keyring-R1uHIb/pkcs11: No such file or directory
printer HP_LaserJet_P1005 is idle. enabled since Mon 13 May 2013 06:38:15 PM CEST
ready to print
WARNING: gnome-keyring:: couldn't connect to: /home/jack/.cache/keyring-R1uHIb/pkcs11: No such file or directory
error: Required plug-in status: Not installed
Communication status: Good
--------------
| PERMISSION |
--------------
groups user-groups Required - - OK jack lp dialout cdrom floppy audio dip video plugdev netdev bluetooth lpadmin scanner vboxusers
USB HP_LaserJet_P1005 Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp --t rw- rw- rw- rw- r--'
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
None
Plug-in Status
--------------
error: Plug-ins need to be installed
Total Errors: 2
Total Warnings: 0
Re-run 'hp-doctor' command to prompt and fix the issues.
Done.
-- System Information:
Debian Release: jessie/sid
APT prefers unstable
APT policy: (500, 'unstable'), (1, 'experimental')
Architecture: i386 (i686)
Kernel: Linux 3.8-1-686-pae (SMP w/2 CPU cores)
Locale: LANG=en_US.utf8, LC_CTYPE=en_US.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages hplip depends on:
ii adduser 3.113+nmu3
ii coreutils 8.13-3.3
ii cups 1.5.3-5
ii hplip-data 3.13.4-1
ii libc6 2.17-1
ii libcups2 1.5.3-5
ii libdbus-1-3 1.6.10-1
ii libhpmud0 3.13.4-1
ii libsane 1.0.22-7.4
ii libsane-hpaio 3.13.4-1
ii libsnmp15 5.4.3~dfsg-3
ii libssl1.0.0 1.0.1e-2
ii libusb-1.0-0 2:1.0.15-1
ii lsb-base 4.1+Debian9
ii policykit-1 0.105-3
ii printer-driver-hpcups 3.13.4-1
ii python 2.7.3-5
ii python-dbus 1.2.0-1
ii python-gobject-2 2.28.6-12
ii python-imaging 1.1.7-4
ii python-pexpect 2.4-1
ii python-reportlab 2.5-1.1
ii wget 1.14-1
Versions of packages hplip recommends:
ii avahi-daemon 0.6.31-2
ii printer-driver-postscript-hp 3.13.4-1
ii sane-utils 1.0.22-7.4
Versions of packages hplip suggests:
pn hplip-doc <none>
ii hplip-gui 3.13.4-1
ii python-notify 0.1.1-3
ii system-config-printer 1.3.7-4
-- no debconf information
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