Bug#682078: hplip: Draft quality makes "hpcups failed" for Deskjet D2660
Package: hplip
Version: 3.12.6-3
Severity: normal
Dear Maintainer,
My D2660 was refusing to print anything, always giving me the dreaded
"hpcups failed" (which BTW should be replaced by a better error message
that would at least give the user some idea whether the problem is
in the local rendering, a failure of communication with the printer, or
an error on the printer itself), until I finally figured out that
it works if I use "normal grayscale" instead of "draft grayscale" quality.
Now, I much prefer draft quality, but at least if it doesn't work, I think
it shoud not be listed among the available print quality options.
For reference, the only debug-log I found was in /var/log/cups/error_log
where I guess the key element is:
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 586: CupeInteger1 = [3]
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 587: CupeInteger2 = [3]
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 588: PrintMode Index = [5]
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 600: Print Mode = [PlainDraftGrayK]
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 177: Requested resolution not supported with requested printmodeprnt/hpcups/Lidil.cpp 178: m_pPM->BaseResX = 600
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 179: m_pPM->BaseResY = 600
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 180: m_pQA->horizontal_resolution = 300
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/Lidil.cpp 181: m_pQA->vertical_resolution = 300
D [19/Jul/2012:07:10:32 -0400] [Job 365] prnt/hpcups/HPCupsFilter.cpp 443: m_Job initialization failed with error = 25STATE: +connecting-to-device
It wasn't obvious at all to me that this was the actual error, since this
error_log file contains several other "failures" and it's not clear
which one is the fatal one and which ones are just informative.
E.g. there are also the following lines, which apparently aren't fatal:
D [19/Jul/2012:07:10:32 -0400] [Job 365] Failed to send: org.freedesktop.DBus.Error.ServiceUnknown:The name org.freedesktop.ColorManager was not provided by any .service files
D [19/Jul/2012:07:10:32 -0400] [Job 365] Failed to get profile filename!
D [19/Jul/2012:07:10:32 -0400] [Job 365] no profiles specified in PPD
Stefan
-- Package-specific info:
HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Saving output in log file: /home/monnier/hp-check.log
Initializing. Please wait...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.2.0-2-amd64 #1 SMP Mon Jun 11 19:23:01 UTC 2012 GNU/Linux
Host: alfajor
Proc: 3.2.0-2-amd64 #1 SMP Mon Jun 11 19:23:01 UTC 2012 GNU/Linux
Distribution: debian 6.0.5
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for debian distro 6.0.5 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/usb/Deskjet_D2600_series?serial=CN01IFF07N05C9
[installation]
date_time = 07/19/12 07:19:02
version = 3.12.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
dbus DBus REQUIRED - 1.6.0 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.22 OK -
policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
error: xsane SANE-GUI OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
-------------------------
| General Dependencies |
-------------------------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
error: pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 - MISSING 'pyqt4-dbus needs to be installed'
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.13 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
error: cups-ddk CUPS-DDK OPTIONAL - - MISSING 'cups-ddk needs to be installed'
error: python-devel Python-SDK REQUIRED 2.2 2.7.3 MISSING 'python-devel needs to be installed'
error: pyqt4 Python-Qt4 REQUIRED 4.0 - MISSING -
error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed'
error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed'
error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane Scan-Lib REQUIRED - - OK -
error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed'
error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 MISSING 'libnetsnmp-devel needs to be installed'
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hpmudext IO-Extension REQUIRED - 3.12.6 OK -
-----------------------
| Scan Configuration |
-----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
device `hpaio:/net/Deskjet_3050_J610_series?zc=HP-Deskjet-3050' is a Hewlett-Packard Deskjet_3050_J610_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
-------------------------------- -----------------------
hp:/usb/Deskjet_D2600_series?ser HP Deskjet D2600 series
ial=CN01IFF07N05C9
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
Deskjet-D2660-wifi
------------------
Type: Unknown
Device URI: socket://wl500g:9100
PPD: /etc/cups/ppd/Deskjet-D2660-wifi.ppd
PPD Description: HP Deskjet d2600 Series, hpcups 3.12.4
Printer status: printer Deskjet-D2660-wifi disabled since Wed 13 Oct 2010 11:05:20 AM EDT -
Processing page 1...
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
Deskjet-Posadas
---------------
Type: Printer
Device URI: hp:/net/Deskjet_3050_J610_series?zc=HP-Deskjet-3050
PPD: /etc/cups/ppd/Deskjet-Posadas.ppd
PPD Description: HP Deskjet 3050 j610 Series, hpcups 3.12.4
Printer status: printer Deskjet-Posadas disabled since Mon 23 May 2011 04:00:52 PM EDT -
Backend /usr/lib/cups/backend/hp does not exist!
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
error: Unable to communicate with device (code=12): hp:/net/Deskjet_3050_J610_series?zc=HP-Deskjet-3050
error: unable to open channel
error: Communication status: Failed
Deskjet_D2600
-------------
Type: Printer
Device URI: hp:/usb/Deskjet_D2600_series?serial=CN01IFF07N05C9
PPD: /etc/cups/ppd/Deskjet_D2600.ppd
PPD Description: HP Deskjet d2600 Series, hpcups 3.12.6
Printer status: printer Deskjet_D2600 is idle. enabled since Thu 19 Jul 2012 07:13:11 AM EDT
ready to print
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
Communication status: Good
HP-5510
-------
Type: Unknown
Device URI: ptal:/mlc:usb:officejet_5500_series
PPD: /etc/cups/ppd/HP-5510.ppd
PPD Description: HP Officejet 5500 Series, hpcups 3.12.6
Printer status: printer HP-5510 disabled since Sun 05 Nov 2006 08:30:42 PM EST -
Backend /usr/lib/cups/backend/ptal does not exist!
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
officejet_5500
--------------
Type: Printer
Device URI: hp:/usb/officejet_5500_series?serial=MY42HF11MT96
PPD: /etc/cups/ppd/officejet_5500.ppd
PPD Description: HP Officejet 5500 Series, hpcups 3.12.6
Printer status: printer officejet_5500 disabled since Tue 12 Oct 2010 11:30:36 PM EDT -
Backend /usr/lib/cups/backend/hp does not exist!
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
error: Unable to communicate with device (code=12): hp:/usb/officejet_5500_series?serial=MY42HF11MT96
error: Device not found
error: Communication status: Failed
officejet_5500_2
----------------
Type: Printer
Device URI: hp:/usb/officejet_5500_series?serial=MY42HF11MT96
PPD: /etc/cups/ppd/officejet_5500_2.ppd
PPD Description: HP Officejet 5500 Series, hpcups 3.12.6
Printer status: printer officejet_5500_2 disabled since Tue 12 Oct 2010 11:40:17 PM EDT -
Backend /usr/lib/cups/backend/hp does not exist!
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
error: Unable to communicate with device (code=12): hp:/usb/officejet_5500_series?serial=MY42HF11MT96
error: Device not found
error: Communication status: Failed
officejet_5500_fax
------------------
Type: Fax
Device URI: hpfax:/usb/officejet_5500_series?serial=MY42HF11MT96
PPD: /etc/cups/ppd/officejet_5500_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer officejet_5500_fax disabled since Tue 12 Oct 2010 11:30:44 PM EDT -
Backend /usr/lib/cups/backend/hpfax does not exist!
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
error: Unable to communicate with device (code=12): hpfax:/usb/officejet_5500_series?serial=MY42HF11MT96
error: Device not found
error: Communication status: Failed
TravelPrinter_HP_H470
---------------------
Type: Printer
Device URI: hp:/usb/Officejet_H470?serial=CN0CP281WX
PPD: /etc/cups/ppd/TravelPrinter_HP_H470.ppd
PPD Description: HP Officejet h470, hpcups 3.12.4
Printer status: printer TravelPrinter_HP_H470 disabled since Fri 17 Jun 2011 08:42:21 PM EDT -
Backend /usr/lib/cups/backend/hp does not exist!
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
error: Unable to communicate with device (code=12): hp:/usb/Officejet_H470?serial=CN0CP281WX
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
error: groups user-groups Required - - MISSING ['lp', 'lpadmin']
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
[35;01mwarning: Qt/PyQt 4 initialization failed.[0m
[31;01merror: hp-systray requires Qt4 GUI and DBus support. Exiting.[0m
warning: Unable to connect to dbus. Is hp-systray running?
USB Deskjet_D2600 Required - - OK Node:'/dev/bus/usb/001/012' Perm:' root lp --t rw- rw- rw- rw- r--'
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'python-qt4-dbus' package is missing/incompatible
error: 'python-dev' package is missing/incompatible
error: 'python-qt4' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'xsane' package is missing/incompatible
error: 'cups-ddk' package is missing/incompatible
Total Errors: 22
Total Warnings: 0
Re-run 'hp-check --fix' command to prompt and fix the issues.
Done.
-- System Information:
Debian Release: wheezy/sid
APT prefers stable
APT policy: (500, 'stable')
Architecture: i386 (x86_64)
Kernel: Linux 3.2.0-2-amd64 (SMP w/4 CPU cores)
Locale: LANG=fr_CH.UTF-8, LC_CTYPE=fr_CH.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash
Versions of packages hplip depends on:
ii adduser 3.113+nmu3
ii coreutils 8.13-3.2
ii cups 1.5.3-1
ii hplip-data 3.12.6-3
ii libc6 2.13-33
ii libcups2 1.5.3-1
ii libdbus-1-3 1.6.0-1
ii libhpmud0 3.12.6-3
ii libsane 1.0.22-7.1
ii libsane-hpaio 3.12.6-3
ii libsnmp15 5.4.3~dfsg-2.5
ii libssl1.0.0 1.0.1c-3
ii libusb-1.0-0 2:1.0.11-1
ii lsb-base 4.1+Debian7
ii policykit-1 0.105-1
ii printer-driver-hpcups 3.12.6-3
ii python 2.7.3~rc2-1
ii python-dbus 1.1.1-1
ii python-gobject-2 2.28.6-10
ii python-imaging 1.1.7-4
ii python-pexpect 2.4-1
ii python-reportlab 2.5-1.1
ii python2.7 2.7.3~rc2-2.1
ii wget 1.13.4-3
Versions of packages hplip recommends:
ii avahi-daemon 0.6.31-1
ii sane-utils 1.0.22-7.1
Versions of packages hplip suggests:
pn hplip-doc <none>
pn hplip-gui <none>
ii python-notify 0.1.1-3
ii system-config-printer 1.3.7-3
-- no debconf information
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