Bug#680331: [printer-driver-hpijs] Printing on HP Officejet 4500 printer no longer works
Package: printer-driver-hpijs
Version: 3.12.6-3
Severity: important
--- Please enter the report below this line. ---
Printing on the HP Officejet 4500 G510g-m with the hpijs driver
fails after the latest upgrade. The printer responds and takes the paper
feed but stops after. The error message in the CUPS interface is that
"foomatic-rip failed".
I will attach a more detailed error report once I am connected with my
printer directly.
--- System information. ---
Architecture: amd64
Kernel: Linux 3.3.7amd64
Debian Release: wheezy/sid
500 unstable www.deb-multimedia.org
500 unstable ftp.us.debian.org
500 testing www.deb-multimedia.org
500 testing security.debian.org
500 testing ftp.us.debian.org
--- Package information. ---
Depends (Version) | Installed
============================-+-=============
libc6 (>= 2.4) | 2.13-33
libdbus-1-3 (>= 1.0.2) | 1.6.0-1
libgcc1 (>= 1:4.1.1) | 1:4.7.1-2
libhpmud0 (= 3.12.6-3) | 3.12.6-3
libjpeg8 (>= 8c) | 8d-1
libssl1.0.0 (>= 1.0.0) | 1.0.1c-3
libstdc++6 (>= 4.1.1) | 4.7.1-2
Recommends (Version) | Installed
================================-+-============
ghostscript | 9.05~dfsg-6
cups (>= 1.4.0) | 1.5.3-1
OR cupsddk |
OR hpijs-ppds | 3.12.6-3
foomatic-filters | 4.0.15-1
Suggests (Version) | Installed
=========================-+-===========
hplip | 3.12.6-3
hpijs-ppds | 3.12.6-3
hplip-doc |
-8<---8<---8<---8<---8<---8<---8<---8<---8<--
Please attach the file:
/tmp/reportbug-ng-printer-driver-hpijs-SSsu9a.txt
to the mail. I'd do it myself if the output wasn't too long to handle.
Thank you!
->8--->8--->8--->8--->8--->8--->8--->8--->8--
--- Output from package bug script ---
HP Linux Imaging and Printing System (ver. 3.12.6)
Dependency/Version Check Utility ver. 15
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
Saving output in log file: /home/hari/hp-check.log
Initializing. Please wait...
warning: debian-0.0 version is not supported. Using debian-6.0.5 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 3.3.7amd64 #1 SMP Sun Jun 3 18:10:44 IST 2012 GNU/Linux
Host: hari-laptop
Proc: 3.3.7amd64 #1 SMP Sun Jun 3 18:10:44 IST 2012 GNU/Linux
Distribution: debian 0.0
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.12.6
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for debian distro 0.0 version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.12.6
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.12.6
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/psc_1310_series?serial=MY524CC1F0O2"
[commands]
scan = "/usr/bin/xscanimage "
[settings]
systray_messages = 0
systray_visible = 1
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = true
type = 1
[polling]
enable = false
device_list =
interval = 5
[installation]
date_time = Thursday 05 July 2012 09:36:01
version = 3.12.6
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
--------------------------
| External Dependencies |
--------------------------
gs Ghostscript REQUIRED 7.05 9.05 OK -
network Network-wget OPTIONAL - 1.13.4 OK -
error: dbus DBus REQUIRED - 1.6.0 MISSING 'DBUS may not be installed or not running'
error: scanimage Shell-Scanning OPTIONAL 1.0 - MISSING 'scanimage needs to be installed'
policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
xsane SANE-GUI OPTIONAL 0.9 0.998 OK -
error: cups CUPS REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
-------------------------
| General Dependencies |
-------------------------
reportlab Python-PDF-Lib OPTIONAL 2.0 2.5 OK -
error: libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 MISSING 'libcrypto needs to be installed'
pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
error: pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.9.1 MISSING 'pyqt4-dbus needs to be installed'
error: libjpeg JPEG-Lib REQUIRED - - MISSING 'libjpeg needs to be installed'
libpthread POSIX-Threads-Lib REQUIRED - 2.13 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.1.0 OK -
error: cups-ddk CUPS-DDK OPTIONAL - - MISSING 'cups-ddk needs to be installed'
error: python-devel Python-SDK REQUIRED 2.2 2.7.3 MISSING 'python-devel needs to be installed'
pyqt4 Python-Qt4 REQUIRED 4.0 4.9.1 OK -
error: cups-devel CUPS-SDK REQUIRED - - MISSING 'cups-devel needs to be installed'
error: sane-devel SANE-SDK REQUIRED - - MISSING 'sane-devel needs to be installed'
error: libusb USB-Lib REQUIRED - 1.0 MISSING 'libusb needs to be installed'
sane Scan-Lib REQUIRED - - OK -
error: cups-image CUPS-Image-Lib REQUIRED - - MISSING 'cups-image needs to be installed'
error: libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 MISSING 'libnetsnmp-devel needs to be installed'
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
----------------------
| Python Extentions |
----------------------
cupsext CUPS-Extension REQUIRED - 3.12.6 OK -
pcardext PhotoCard-Extension REQUIRED - 3.12.6 OK -
hpmudext IO-Extension REQUIRED - 3.12.6 OK -
-----------------------
| Scan Configuration |
-----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.12.6 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.12.6 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
No devices found.
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_Officejet_4500_G510g-m
-------------------------
Type: Printer
Device URI: hp:/usb/Officejet_4500_G510g-m?serial=CN0COF70RC05CP
PPD: /etc/cups/ppd/HP_Officejet_4500_G510g-m.ppd
PPD Description: HP Officejet 4500 g510g-m hpijs, 3.12.6
Printer status: printer HP_Officejet_4500_G510g-m is idle. enabled since Wednesday 04 July 2012 05:58:37 PM IST
[01mHP Linux Imaging and Printing System (ver. 3.12.6)[0m
[01mSystem Tray Status Service ver. 2.0[0m
Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
/usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK
set_interactive(1)
error: Unable to communicate with device (code=12): hp:/usb/Officejet_4500_G510g-m?serial=CN0COF70RC05CP
error: Device not found
error: Communication status: Failed
--------------
| PERMISSION |
--------------
error: groups user-groups Required - - MISSING ['lp', 'lpadmin']
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libdbus-1-dev' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'libssl-dev' package is missing/incompatible
error: 'python-qt4-dbus' package is missing/incompatible
error: 'libjpeg62-dev' package is missing/incompatible
error: 'python-dev' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libcupsimage2' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'sane-utils' package is missing/incompatible
error: 'cups-ddk' package is missing/incompatible
Total Errors: 18
Total Warnings: 0
Re-run 'hp-check --fix' command to prompt and fix the issues.
Done.
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