Package: hplip Version: 3.11.1-3 Followup-For: Bug #623626 I confirm the bug and also add some information. 1. it happens also with the wireless version (HP 4500 G510n) 2. in network mode (wireless) other features work: - scan - fax - head alignment (that requires also printing) 3. in USB mode it prints 4. when printing the job stays in "processing" mode for long time (minutes) the a connection error appear 5. when prnting, the syslog says: [...] May 21 07:14:42 krsna python: io/hpmud/jd.c 800: mdns lookup HP546889.local retry 1... May 21 07:14:42 krsna python: io/hpmud/jd.c 800: mdns lookup HP546889.local retry 2... [...] May 21 07:15:26 krsna python: hp-setup[3498]: warning: No PPD found for model officejet_4500_g510n-z using new algorithm. Trying old algorithm... [...] May 21 07:18:56 krsna hp[3595]: io/hpmud/jd.c 561: timeout write_channel hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36 May 21 07:19:41 krsna hp[3595]: io/hpmud/jd.c 561: timeout write_channel hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36 [...] I also used the diagnostic tool of the print manager under gnome. The result is attached as troubleshoot.txt.gz. Alberto -- Package-specific info: HP Linux Imaging and Printing System (ver. 3.11.5) Dependency/Version Check Utility ver. 14.3 Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Saving output in log file: hp-check.log Initializing. Please wait... --------------- | SYSTEM INFO | --------------- Basic system information: Linux krsna 2.6.38-2-amd64 #1 SMP Sun May 8 13:51:57 UTC 2011 x86_64 GNU/Linux Distribution: debian unstable Checking Python version... OK, version 2.6.6 installed Checking PyQt 4.x version... OK, version 4.8.3 installed. Checking for CUPS... Status: scheduler is running Version: 1.4.6 error_log is set to level: warn Checking for dbus/python-dbus... dbus daemon is running. python-dbus version: 0.83.1 ------------------------ | RUNTIME DEPENDENCIES | ------------------------ Checking for dependency: CUPS - Common Unix Printing System... OK, found. Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer... OK, found. Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)... OK, found. Checking for dependency: PolicyKit - Administrative policy framework... OK, found. Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4... OK, found. Checking for dependency: Python DBus - Python bindings for DBus... OK, found. Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications... OK, found. Checking for dependency: Python XML libraries... OK, found. Checking for dependency: Python 2.3 or greater - Required for fax functionality... OK, found. Checking for dependency: Reportlab - PDF library for Python... OK, found. Checking for dependency: SANE - Scanning library... OK, found. Checking for dependency: scanimage - Shell scanning program... OK, found. Checking for dependency: xsane - Graphical scanner frontend for SANE... OK, found. ---------------------- | HPLIP INSTALLATION | ---------------------- Currently installed HPLIP version... HPLIP 3.11.5 currently installed in '/usr/share/hplip'. Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=3.11.5 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/hplip/HP ppdbase=/usr/share/ppd/hplip doc=/usr/share/doc/hplip-3.11.5 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp # Following values are determined at configure time and cannot be changed. [configure] network-build=yes pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=yes foomatic-drv-install=no foomatic-ppd-install=yes foomatic-rip-hplip-install=no hpcups-install=no cups-drv-install=no cups-ppd-install=no internal-tag=3.11.5 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes policy-kit=no hpijs-only-build=no lite-build=no udev-acl-rules=no hpcups-only-build=no hpijs-only-build=no Current contents of '/var/lib/hp/hplip.state' file: # hplip.state - HPLIP runtime persistent variables. [plugin] installed=0 eula=0 Current contents of '~/.hplip/hplip.conf' file: [last_used] printer_name = stampa working_dir = . device_uri = "hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36" [commands] scan = /usr/bin/simple-scan %SANE_URI% [installation] version = 3.11.5 date_time = 05/21/11 13:20:19 [settings] systray_messages = 0 systray_visible = 0 [fax] email_address = voice_phone = [refresh] rate = 30 enable = false type = 1 [polling] enable = false device_list = interval = 5 -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- faxa ---- Type: Fax Device URI: hpfax:/net/Officejet_4500_G510n-z?ip=192.168.1.36 PPD: /etc/cups/ppd/faxa.ppd PPD Description: HP Fax hpijs Printer status: printer faxa is idle. enabled since Sat May 21 07:16:23 2011 Communication status: Good stampa ------ Type: Printer Device URI: hp:/net/Officejet_4500_G510n-z?ip=192.168.1.36 PPD: /etc/cups/ppd/stampa.ppd PPD Description: HP Officejet 4500 g510n-z hpijs, 3.11.1.19 Printer status: printer stampa is idle. enabled since Sat May 21 07:16:23 2011 Communication status: Good ---------------------- | SANE CONFIGURATION | ---------------------- 'hpaio' in '/etc/sane.d/dll.conf'... OK, found. SANE backend 'hpaio' is properly set up. Checking output of 'scanimage -L'... device `hpaio:/net/Officejet_4500_G510n-z?ip=192.168.1.36' is a Hewlett-Packard Officejet_4500_G510n-z all-in-one device `v4l:/dev/video0' is a Noname UVC Camera (17ef:480c) virtual device --------------------- | PYTHON EXTENSIONS | --------------------- Checking 'cupsext' CUPS extension... OK, found. Checking 'pcardext' Photocard extension... OK, found. Checking 'hpmudext' I/O extension... OK, found. Checking 'scanext' SANE scanning extension... OK, found. --------------- | USER GROUPS | --------------- alberto lp cdrom floppy audio dip video plugdev netdev bluetooth lpadmin scanner User member of group 'lp'. Enables print/ scan/ fax. User member of group 'lpadmin'. ----------- | SUMMARY | ----------- No errors or warnings. Done. -- System Information: Debian Release: wheezy/sid APT prefers unstable APT policy: (500, 'unstable') Architecture: amd64 (x86_64) Kernel: Linux 2.6.38-2-amd64 (SMP w/2 CPU cores) Locale: LANG=it_IT.UTF-8, LC_CTYPE=it_IT.UTF-8 (charmap=UTF-8) Shell: /bin/sh linked to /bin/dash Versions of packages hplip depends on: ii adduser 3.112+nmu2 add and remove users and groups ii coreutils 8.5-1 GNU core utilities ii cups 1.4.6-5 Common UNIX Printing System(tm) - ii cups-client 1.4.6-5 Common UNIX Printing System(tm) - ii hplip-cups 3.11.1-3 HP Linux Printing and Imaging - CU ii hplip-data 3.11.1-3 HP Linux Printing and Imaging - da ii libc6 2.13-4 Embedded GNU C Library: Shared lib ii libcups2 1.4.6-5 Common UNIX Printing System(tm) - ii libdbus-1-3 1.4.8-3 simple interprocess messaging syst ii libhpmud0 3.11.1-3 HP Multi-Point Transport Driver (h ii libsane 1.0.22-2 API library for scanners ii libsane-hpaio 3.11.1-3 HP SANE backend for multi-function ii libssl1.0.0 1.0.0d-2 SSL shared libraries ii lsb-base 3.2-27 Linux Standard Base 3.2 init scrip ii policykit-1 0.101-4 framework for managing administrat ii python 2.6.6-14 interactive high-level object-orie ii python-dbus 0.83.1-1+b1 simple interprocess messaging syst ii python-imaging 1.1.7-2+b1 Python Imaging Library ii python-pexpect 2.3-1 Python module for automating inter ii python-support 1.0.13 automated rebuilding support for P ii wget 1.12-3.1 retrieves files from the web Versions of packages hplip recommends: ii avahi-daemon 0.6.30-3 Avahi mDNS/DNS-SD daemon ii sane-utils 1.0.22-2 API library for scanners -- utilit Versions of packages hplip suggests: ii hplip-doc 3.11.1-3 HP Linux Printing and Imaging - do ii hplip-gui 3.11.1-3 HP Linux Printing and Imaging - GU ii python-notify 0.1.1-2+b3 Python bindings for libnotify ii system-config-printer 1.2.3-3 graphical interface to configure t -- no debconf information
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