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Bug#465142: marked as done (hplip: hp-toolbox only partly able to reach printer)

Your message dated Sun, 11 Apr 2010 14:06:27 +1000
with message-id <201004111406.28946.msp@debian.org>
and subject line Re: Bug#465142: hplip: hp-toolbox only partly able to reach printer
has caused the Debian Bug report #465142,
regarding hplip: hp-toolbox only partly able to reach printer
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
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immediately.)


-- 
465142: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=465142
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message --- 
Package: hplip
Version: 2.7.10-5
Severity: normal

1.
The tools | clean cartridges option doesn't seem able to talk to my
printer.  I  hit the clean cartridges button and then the continue
button on the load plain paper popup.  A panel that says "Please Wait
- Cleaning Level 1 Being Performed" comes up, and just sits there.
There's no activity on the printer.

The problem occurs whether run as myself or root.

2. The print test page option did not initially print anything.  The
terminal shows
lpr: Photosmart_C3100: unknown printer
error: Print command failed with exit code 256!

When I installed cupsys-bsd the test page did print.  It looks as if
hplip is set to work with CUPS.  Wouldn't it make more sense to use lp
than lpr?

3. Despite these difficulties, the tool does seem able to communicate
and get my ink levels and other status information.

The printer is a PhotoSmart C3180 All-in-one, connected via USB to a
laptop running CUPS.

-- System Information:
Debian Release: lenny/sid
  APT prefers testing
  APT policy: (990, 'testing'), (800, 'stable'), (700, 'unstable')
Architecture: i386 (i686)

Kernel: Linux 2.6.23-1-686 (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/bash

Versions of packages hplip depends on:
ii  adduser             3.105                add and remove users and groups
ii  coreutils           5.97-5.3             The GNU core utilities
ii  cupsys              1.3.5-1+b1           Common UNIX Printing System(tm) - 
ii  hplip-data          2.7.10-5             HP Linux Printing and Imaging - da
ii  libc6               2.7-6                GNU C Library: Shared libraries
ii  libcupsys2          1.3.5-1+b1           Common UNIX Printing System(tm) - 
ii  libjpeg62           6b-14                The Independent JPEG Group's JPEG 
ii  libsane             1.0.19~cvs20071213-5 API library for scanners
ii  libsnmp15           5.4.1~dfsg-5         SNMP (Simple Network Management Pr
ii  libssl0.9.8         0.9.8g-4             SSL shared libraries
ii  libusb-0.1-4        2:0.1.12-9           userspace USB programming library
ii  lsb-base            3.1-24               Linux Standard Base 3.1 init scrip
ii  python              2.4.4-6              An interactive high-level object-o
ii  python-support      0.7.6                automated rebuilding support for p

Versions of packages hplip recommends:
ii  cupsys-client            1.3.5-1+b1      Common UNIX Printing System(tm) - 
ii  hpijs                    2.7.10+2.7.10-5 HP Linux Printing and Imaging - gs
ii  hpijs-ppds               2.7.10+2.7.10-5 HP Linux Printing and Imaging - HP
ii  hplip-gui                2.7.10-5        HP Linux Printing and Imaging - GU
pn  openprinting-ppds        <none>          (no description available)
ii  python-reportlab         2.0dfsg-1       ReportLab library to create PDF do

-- no debconf information

--- End Message ---
--- Begin Message --- 
On Monday 11 February 2008 09:17:52 Ross Boylan wrote:
> The tools | clean cartridges option doesn't seem able to talk to my
> printer.  I  hit the clean cartridges button and then the continue
> button on the load plain paper popup.  A panel that says "Please Wait
> - Cleaning Level 1 Being Performed" comes up, and just sits there.
> There's no activity on the printer.

Ross,

Could I ask you to upgrade to the current version of hplip (3.10.2) and ensure 
you are a member of the lpadmin group.

If you are still having this issue, then please reopen this bug, using the 
details from the reportbug(1) tool.

Thanks,
Mark

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