Bug#504278: HP USB LaserJet printer disabled on first attempt to print

To: Roger Leigh <rleigh@codelibre.net>
Cc: 504278@bugs.debian.org
Subject: Bug#504278: HP USB LaserJet printer disabled on first attempt to print
From: Daniel Pocock <daniel@pocock.com.au>
Date: Tue, 04 Nov 2008 21:00:18 +0000
Message-id: <[🔎] 4910B7E2.4040305@pocock.com.au>
Reply-to: Daniel Pocock <daniel@pocock.com.au>, 504278@bugs.debian.org
In-reply-to: <[🔎] 20081104204942.GA3206@codelibre.net>
References: <[🔎] 490D929E.6000907@pocock.com.au> <[🔎] 20081102153821.GR3231@codelibre.net> <[🔎] 4910961B.6090103@pocock.com.au> <[🔎] 20081104204942.GA3206@codelibre.net>



Roger Leigh wrote:

On Tue, Nov 04, 2008 at 06:36:11PM +0000, Daniel Pocock wrote:
Just set error policy = retry-job (rather than stop-printer) in the printer
options for your printer.  It will then keep retrying until the problem
goes away.  Obviously there's also a problem which causes the queue to
be disabled (e.g. printer switched off or out of paper), which you might
need to look at separately.
I've tried that - it still insists on an administrator login to the webinterface to re-enable the printer.
It shouldn't require that, unless there was a more serious problem.
I notice that I can use xsane with the same USB device (it is amulti-function) immediately after starting the computer. It is onlywhen I want to print that I get problems. That makes me suspect thatthe low level USB modules are not at fault.
Try running "lsusb" immediately after starting.  Both the scanner
and printer should show up as separate devices (they are in fact entirely
logically separate devices inside a single box, so a fault with the printer
part will mean the scanner will still function perfectly).

# lsusb
Bus 005 Device 006: ID 04b4:00ff Cypress Semiconductor Corp.

Bus 005 Device 005: ID 0aec:3260 Neodio Technologies Corp. 7-in-1 CardReader

Bus 005 Device 004: ID 03f0:3417 Hewlett-Packard LaserJet 3055
Bus 005 Device 003: ID 0424:2504 Standard Microsystems Corp. USB 2.0 Hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

Can you suggest any other troubleshooting commands that should be run,either by myself or anyone else who stumbles across this bug report? Irealise there is a possibility that cups is not the culprit (maybe it isthe kernel module or something in the hplip package), but I'm not surehow to pin down the root cause.
In cupsd.conf, set LogLevel=debug, and then restart cups
(/etc/init.d/cups restart).  You will now get much more detailed logs in
/var/log/cups/error_log.  If you now try printing, the exact cause of the
error should be logged to this file.  If you're not sure about how to
interpret the log, attach it to your reply to this mail (from after you
restart).

I've done that, below is the content of syslog and cups/error_log fromthe moment when I tried to print.

I also checked lsusb a second time after trying to print, the outputhasn't changed.


Does anything here suggest the cause of the fault?


Nov  4 20:54:52 srv1 kernel: [11671.260732] usblp0: removed
Nov  4 20:54:53 srv1 hal_lpadmin: remove
Nov  4 20:54:53 srv1 hal_lpadmin: Found configured printer: HP_LaserJet_3055

Nov 4 20:54:53 srv1 python: hp-makeuri[4647]: warning: hp-makeurishould not be run as root.Nov 4 20:54:53 srv1 python: hp-makeuri[4651]: warning: hp-makeurishould not be run as root.Nov 4 20:54:53 srv1 hal_lpadmin: Disabled printer HP_LaserJet_3055, asthe corresponding device was unplugged or turned offNov 4 20:54:53 srv1 hal_lpadmin: Found configured printer:HP_LaserJet_3055_fax






D [04/Nov/2008:20:54:47 +0000] cupsdAcceptClient: 9 from localhost (Domain)
D [04/Nov/2008:20:54:47 +0000] cupsdReadClient: 9 POST / HTTP/1.1