Bug#456812: HPLIP cannot communicate with HP OfficeJet 5510 printer
Package: hplip
Version: 2.7.10-5
I am running Debian Sid with a 2.6.10 kernel and an HP OfficeJet 5510
All-In-One printer attached through a USB port, using CUPS for all
printing. Since upgrading my entire installation recently to the current Sid, I have not
been able to communicate with the printer, although it was working
previously. The problem exists whether I use the CUPS admin
webapp or the HPLIP utilities. In web searches of
the HPLIP web site and various email forums, I have found information
about previous similar problems in HPLIP, but most are regarding old
problems that have been fixed, and none of the more recent suggestions
have worked for me.
Here are the errors I see in /var/log/syslog.
Dec 15 13:32:14 fwy-li officejet_5500_series?serial=MY55DG135K96: io/hpmud/musb.c 549: invalid product id string: Operation not permitted
Dec 15 13:32:14 fwy-li officejet_5500_series?serial=MY55DG135K96: io/hpmud/musb.c 1003: unable to open hp:/usb/officejet_5500_series?serial=MY55DG135K96
Dec 15 13:32:14 fwy-li officejet_5500_series?serial=MY55DG135K96: INFO: open device failed; will retry in 30 seconds...
Here are relevant installed packages.
fwy-li:/home/fwy# dpkg -l "hp*" cupsys
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Installed/Config-files/Unpacked/Failed-config/Half-installed
|/ Err?=(none)/Hold/Reinst-required/X=both-problems (Status,Err: uppercase=bad)
||/ Name Version Description
+++-==============-==============-============================================
ii cupsys 1.3.4-2 Common UNIX Printing System(tm) - server
pn hp-ppd <none> (no description available)
pn hp2xx <none> (no description available)
pn hp48cc <none> (no description available)
ii hpijs 2.7.10+2.7.10- HP Linux Printing and Imaging - gs IJS drive
ii hpijs-ppds 2.7.10+2.7.10- HP Linux Printing and Imaging - HPIJS PPD fi
pn hping2 <none> (no description available)
ii hplip 2.7.10-5 HP Linux Printing and Imaging System (HPLIP)
pn hplip-base <none> (no description available)
ii hplip-data 2.7.10-5 HP Linux Printing and Imaging - data files
un hplip-doc <none> (no description available)
ii hplip-gui 2.7.10-5 HP Linux Printing and Imaging - GUI utilitie
pn hplip-ppds <none> (no description available)
pn hpoj <none> (no description available)
un hpoj-xojpanel <none> (no description available)
pn hpscanpbm <none> (no description available)
pn hpsockd <none> (no description available)
Here is the output of the 'lsusb' command, where is appears that the device is recognized properly.
fwy-li:/home/fwy# lsusb
Bus 001 Device 002: ID 03f0:3a11 Hewlett-Packard OfficeJet 5510
Bus 001 Device 001: ID 0000:0000
Here is the output of the 'hp-probe' command, which also looks correct.
fwy-li:/home/fwy# hp-probe -busb
HP Linux Imaging and Printing System (ver. 2.7.10)
Printer Discovery Utility ver. 4.0
Copyright (c) 2001-7 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
--------------------
| DEVICE DISCOVERY |
--------------------
Device URI Model
------------------------------------------------- ------------------------
hp:/usb/officejet_5500_series?serial=MY55DG135K96 HP officejet 5500 series
Found 1 printer(s) on the 'usb' bus.
Here is the output of the '/usr/lib/cups/backend/hp' command.
fwy-li:/home/fwy# /usr/lib/cups/backend/hp
direct hp:/usb/officejet_5500_series?serial=MY55DG135K96
"HP officejet 5500 series" "HP officejet 5500 series USB MY55DG135K96
HPLIP" "MFG:HP;MDL:officejet 5500 series;CLS:PRINTER;DES:officejet 5500 series;SN:MY55DG135K96;"
And finally, here is the output of the 'lpinfo -l -v' command.
fwy-li:/home/fwy# lpinfo -l -v
Device: uri = socket
class = network
info = AppSocket/HP JetDirect
make-and-model = Unknown
device-id =
Device: uri = beh
class = network
info = Backend Error Handler
make-and-model = Unknown
device-id =
Device: uri = hpfax
class = direct
info = HP Fax (HPLIP)
make-and-model = Unknown
device-id =
Device: uri = hp
class = direct
info = HP Printer (HPLIP)
make-and-model = Unknown
device-id =
Device: uri = http
class = network
info = Internet Printing Protocol (http)
make-and-model = Unknown
device-id =
Device: uri = ipp
class = network
info = Internet Printing Protocol (ipp)
make-and-model = Unknown
device-id =
Device: uri = lpd
class = network
info = LPD/LPR Host or Printer
make-and-model = Unknown
device-id =
Device: uri = parallel:/dev/lp0
class = direct
info = LPT #1
make-and-model = Unknown
device-id =
Device: uri = scsi
class = direct
info = SCSI Printer
make-and-model = Unknown
device-id =
Device: uri = smb
class = network
info = Windows Printer via SAMBA
make-and-model = Unknown
The
HPLIP Toolbox application (hp-toolbox) sees the printer with the
correct URL, but cannot communicate with it. It displays the message
'ERROR: Device not found. Please check connection and power-on
device.' I have tried setting up the printer using both hp-setup and
CUPS, with the same results. Yet the physical USB connection is fine
and the power is on.
Based on similar postings I have seen on the web, I have tried changing the URL from the default hp:/usb/officejet_5500_series?serial=MY55DG135K96 to usb://hp/officejet%205500%20series?serial=MY55DG135K96,
but this caused CUPS to think that the printer was disconnected. Other
postings suggested that permissions or other information set in the
udev rules files (/etc/udev/rules.d/*) were causing problems. However,
I am not using udev, so I don't think these points are relevant.
Is this a bug in the Debian hplip 2.7.10 package?
Thx in advance,
fwy
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