On Mon, 4 Jul 2005 13:27:02 -0600
robsims@robsims.com (Rob Sims) wrote:
Avoid Sony. The hardware itself is nice, but support is non-existent.
I've had a mini-tower and a notebook. The integrated video on the
mini-tower died, the laptop had a pointer drift problem and a data
corruption (crashing) problem. Never got the tower fixed. The
laptop's
first trip to the shop fixed the pointer. The second trip fixed the
crashing problem, but broke the pointer again.
Also, the apps for the specialized hardware refused to admit they were
on a Sony computer after a Windows upgrade. Support wouldn't help.
The
machines are both running sarge now, so the software issue is moot, but
it's a good indicator of Sony service. Other brands have poor service
at best; only Sony computers have made my "don't buy" list.
I second that. I have a sony laptop. Cost 250$ to fix a problem that was
under the warenty (they replaced the parts at no charge, the cost is for
the work). BTW, the laptop had several other faults when it came
back. As
for support, whatever there is, its worthless. All they know is to
send you
some template emails and tell you to press the power button for 60
seconds
and if that doesn't solve the problem to send it in for repair. Same
problem with a camera with Sony France. Apparently its a world wide
problem.