Hello, On Sun, Jun 28, 2009 at 12:42:46PM +0200, Alexandre Dulaunoy wrote: >On Sun, Jun 28, 2009 at 12:28 PM, Michelle >Konzack<linux4michelle@tamay-dogan.net> wrote: >> Hello *, >> >> now I am searching for a Support Ticket System (E-Mail + Web) which can >> be integrated into the intranet of my enterprise. >> >> It should be able to support at least 100 support peoples (accounts) and >> we will have at least 150.000 customers from Freiburg to Karlsruhe. If >> it is based on SQL, we are using exclusively PostgreSQL and the >> mailsystem ist Courier. >> >> Any suggestions? > >RT : Request Tracker - http://bestpractical.com/rt/ (my favorite as >the interface is simple >and can work under heavy load) There is also a specific version of RT >for CSIRT management. > >There is also OTRS - http://otrs.org/ (but I found the interface to be >very complicated for simple task) That is just a matter of taste I think, I had no problems with OTRS. >Both are written in Perl and supports MySQL. OTRS is also working with PostgreSQL very well. I'd try OTRS :). Regards, Christian -- Christian Schoepplein <chris at schoeppi.net>
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