[Swiftdsl Network Support #138772]: Mail Delivery (failure firstname.lastname@example.org)
This is an automatic message to let you know your request of support has been received by our helpdesk and you have been assigned a ticket ID - 138772.
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Swiftel Support Team
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+ been asked by many other people. Please visit +
+ http://forum.swiftdsl.com.au +
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Under normal circumstances your ADSL connection is 'always on' and the line only drops if you turn off the modem.
If your line drops out more than very infrequently the most common cause is some fault with the Telstra line or at the exchange to which your line is connected.
However it might also be the case that the settings on your modem are incorrect; even if they are the default settings shipped from the factory.
Before reporting your line drop outs as a line/ADSL service problem please take the time to look at the settings that can be changed in your ADSL modem that may make the connection more stable. These are:
1) Set your modem to PPPoA/LLC (rather than PPPoE).
2) Set your modem ADSL modulation to G.dmt (not 'Auto' and not G.dmt/lite).
3) Make sure you have the latest firmware; for instance both Netcomm and D-Link have both released firmware updates that help with line drop out problems.
If you have ensured that these settings are correct and that you have the latest firmware then please email us with the line drops you have experienced and we will get the line checked for you.