Re: Easy trouble ticket system?
On Wed, Feb 12, 2003 at 11:55:24AM +1300, Sam Sargeant wrote:
> On Tue, Feb 11, 2003 at 11:39:36PM +0100, Thomas Lamy wrote:
> > can anybody recommend a simple (to set up and maintain) TTS for ISP use?
> > We want to
> > - auto-assign ticket ids to incoming support requests (by mail or web form)
> > - assign tickets to individuals or groups
> > - have a simple ticket report system (where customers can look up the state
> > of their ticket)
>
> We use RT -- http://www.bestpractical.com/rt/ -- and we're really happy with it.
I'll second that. We've been running for 2.5 years, works a treat.
-simonm (E: simon@asidua.com W: +44 28 9072 5060 M: +44 7710 836915)
a little less conversation, a little more action
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