Re: OK I should have asked for this earlier
> Please someone recommend a web based help-desk type tracking system to me.
> I'd like it to be flexible, stable, and fairly straightforward to setup
> and administer.
Take a look at RUST of some US univerity. We use a modificated version of
it at an ISP. It's the only one I know that is fully mail administrable,
and *not* as big as the debian ticket system.
It's easy to write a nice web gui for it (I did).
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