Dear Valued Customer, This email is an automated response to your e-mail. Thank you for the opportunity to serve your online shopping needs. Please refer below to the list of frequently asked questions (FAQ), which will most likely answer the question you just sent us. If your question is not covered by this FAQ, we will send a personalized response to you within 2 business days addressing your specific needs. Thank you for shopping at www.platinum-deal.com. Q. What are your shipping Methods and when can I expect to receive my order? A. Most products are shipped First Class Mail via USPS. US orders are processed within two days and you should expect to receive your order within 7-10 business days from your purchase date. International shipping varies by destination, but can take up to one month to arrive. Q. I don't know why my credit card statement says I ordered from www.platinum-deal.com A. You may have purchased Norton SystemWorks, TaxACT, IBM ViaVoice or one of our many other products. Visit www.platinum-deal.com to see a complete list. All purchases will cause www.platinum-deal.com to appear on your statement. Q. Credit card processing errors. How can I insure my credit card goes through? Was I charged multiple times? A. To insure your order is accepted, please make sure the billing address you enter, matches the exact address on the credit card statement for your credit card Our systems are set-up to ensure multiple charges do not occur, but if you see multiple charges on your statement, please contact us at info@platinum-deal.com. Q. Do you accept returns? A. You may return most items sold by Platinum-deal.com within 30 days of purchase for a full credit. However, some of our products have return restrictions. For our full return policy please visit www.platinum-deal.com/info.html Q. I have a question about a particular product. Where can I find the answer? A. Please go to www.platinum-deal.com for links to each product we currently sell. These pages include system requirements for our software products, specific product details, pricing and more. If after reviewing the specific product page your question remains unanswered, please contact us at info@platinum-deal.com. Thank you again for allowing www.platinum-deals.com to assist you with your shopping needs. We hope this list of questions and answers has helped you. However, if it is apparent from the original email we received from you that these FAQ's will not help you, you can expect to receive an individual e-mail addressing your specific needs within 2 business days. Note: If you are trying to unsubscribe to our mailings, please go to www.platinum-deal.com/info.html for instructions to be removed. ______________________________________ Customer Service Dept. Platinum-Deal.com www.platinum-deal.com
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