RE: Error-Guard Support Request
Dear Error Guard Customer,
Thank you for contacting our support department. Your email was received and
your request is currently being processed. The average response time for
support inquiries is 24 business hours.
During this time, please review the list of frequently experienced problems
included below. The list covers the five most commonly experienced support
issues, and outlines detailed steps on how to resolve each of these issues.
We find that the answers contained below are able to resolve a majority of
the support issues experienced by our customers.
Our hours of operation are Monday - Friday, 9AM to 5PM Eastern Standard
Time. Please do not reply to this email address. You will receive a
personalized response from one of our customer support representatives
shortly.
FREQUENTLY EXPERIENCED PROBLEMS
1. The Activation Key does not work.
(a) The activation system in ErrorGuard is case sensenitive. This means that
both the order number and the activation key must be entered in the same case
in which they were provided (eg. abcd = lowercase) (eg. ABCD = uppercase).
(b) If you accidentally include any spaces before or after the order number or
activation key, the program will not accept the values entered.
(c) "Zeros" Os and "Ohs" 0s are commonly interchanged for one another. If an O
("Oh")is entered in place of a 0 (Zero), then the key will not work. Please
ensure that "Zeros" 0s and "Ohs" Os are entered correctly.
To avoid the above problems, simply copy the key/order number to your computer's
clipboard (CTRL + C) and then paste the key/order number into the appropriate
field (CTRL + V).
2. I have lost my Activation Key.
If you have lost your activation key or order number, please reference the
email in your inbox with the subject "ClickBank Receipt - automated
notification." The email sender will appear as receipt@clickbank.com. In the
body of the email you will find a link that, when clicked, returns you to
the confirmation page on the ErrorGuard website where you can retrieve your
activation key and order number.
Look for this text in the body of the email "If for some reason you did not
receive access to the product immediately after payment, please try again
by following this link now:"
3. I cannot Activate the product.
To register ErrorGuard, you must return to the application and enter your
order number and activation key. Begin by clicking "Start" on your
computer's taskbar, then go to "Programs" and locate the "Error Guard"
folder. Then click the "Error Guard" icon to open the application. Once
the application loads, click the "Register" button located in the
top-left corner of the application. Then, fill in your order number and
activation key exactly as they appear on the confirmation page you were
sent to after making your purchase.
4. Errors are not being fully removed.
If errors continue to appear after removal, please try rebooting your
computer and running a new scan immediately after boot-up, before any
other applications are started, and preferably while you are off-line.
5. How do I start Error Guard?
To open ErrorGuard, click "Start" on your computer's taskbar, then
"Programs" and locate the "Error Guard" folder. Then click the
"Error Guard" icon to open the application.
Thank you,
Customer Support
Error-Guard Inc.
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