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Discuss: BTS/Ticket system/groupware on Tjener?

Dear list,

running a major school on Skolelinux, I fell the increasing wish of an easy report system that enables colleagues or students to submit any kind of issue easily. Maybe a forum within Moodle LMS or sim. could do, but maybe bugzilla or some ticket system could do the job even better.

While nagios & munin are monitoring hardware defects, there are no (technical) antennas for human problems related to Skolelinux.

Technically, is it very difficult to install such service out of the box (working mail server provided)?

Beforehand, there should be a discussion, if there is a common basis/needs for most schools and if there is one optimal solution that would match those needs best?

Thanks for your expertise.
Kind regards.

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