Re: How Debian should handle users requests?
Jonathan Dowland writes ("Re: How Debian should handle users requests?"):
> Or a pseudo-package which *is* meant for user support, to which bugs are
> re-assigned, and for which debian-user is the "maintainer". Making d-u (more)
> useful as well as solving this issue sounds quite attractive to me. (Not sure
> how things would actually get closed, mind you.)
The BTS doesn't have at all the right data model for handling this
kind of thing. They would simply accumulate. We don't want BTS
searches to turn up these support requests masquerading as bug
reports.
Ian.
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