Bug#605103: ITP: request-tracker4.0 -- extensible trouble-ticket tracking system
Owner: Dominic Hargreaves <firstname.lastname@example.org>
* Package name : request-tracker4.0
Version : 3.9.6
Upstream Author : Jesse Vincent <email@example.com>
* URL : http://bestpractical.com/rt/
* License : GPL v2
Programming Lang: Perl
Description : extensible trouble-ticket tracking system
Request Tracker (RT) is a ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
features web, email, and command-line interfaces (see the package
This package provides the 4.0 series of RT. It can be installed alongside
the 3.8 series without any problems.
RT is a high-level, portable, platform independent system that eases
collaboration within organizations and makes it easy for them to take care
of their customers.
RT manages key tasks such as the identification, prioritization,
assignment, resolution, and notification required by
enterprise-critical applications, including project management, help
desk, NOC ticketing, CRM, and software development.
This package provides the core of RT.
This package supports three database types out of the box: MySQL,
PostgreSQL and SQLite. In order to support a zero-configuration install,
SQLite will be used by default, but is not recommended for production
use. Please see /usr/share/doc/request-tracker4.0/NOTES.Debian for more
details and consider installing rt4.0-db-postgresql or rt4.0-db-mysql at
the same time as this package.
This is a prerelease version of what will become RT4 and will initially
be uploaded to experimental.