Bug#605103: ITP: request-tracker4.0 -- extensible trouble-ticket tracking system
Package: wnpp
Severity: wishlist
Owner: Dominic Hargreaves <dom@earth.li>
* Package name : request-tracker4.0
Version : 3.9.6
Upstream Author : Jesse Vincent <jesse@bestpractical.com>
* URL : http://bestpractical.com/rt/
* License : GPL v2
Programming Lang: Perl
Description : extensible trouble-ticket tracking system
Request Tracker (RT) is a ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
features web, email, and command-line interfaces (see the package
rt4.0-clients).
.
This package provides the 4.0 series of RT. It can be installed alongside
the 3.8 series without any problems.
.
RT is a high-level, portable, platform independent system that eases
collaboration within organizations and makes it easy for them to take care
of their customers.
.
RT manages key tasks such as the identification, prioritization,
assignment, resolution, and notification required by
enterprise-critical applications, including project management, help
desk, NOC ticketing, CRM, and software development.
.
This package provides the core of RT.
.
This package supports three database types out of the box: MySQL,
PostgreSQL and SQLite. In order to support a zero-configuration install,
SQLite will be used by default, but is not recommended for production
use. Please see /usr/share/doc/request-tracker4.0/NOTES.Debian for more
details and consider installing rt4.0-db-postgresql or rt4.0-db-mysql at
the same time as this package.
This is a prerelease version of what will become RT4 and will initially
be uploaded to experimental.
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