On Tue, Feb 27, 2007 at 01:37:56PM +0100, cobaco (aka Bart Cornelis) wrote: > On Tuesday 27 February 2007, Pierre Habouzit wrote: > > On Tue, Feb 27, 2007 at 11:04:47AM +0100, cobaco (aka Bart Cornelis) > wrote: > > > On Tuesday 27 February 2007, Josselin Mouette wrote: > > > > Le mardi 27 février 2007 à 09:24 +0100, Eduard Bloch a écrit : > > > > Who is not acknowledging such obvious things? > > > > > > People heavily involved with Debian know such things, bug submitters > > > that aren't involved (yet) most likely don't. > > > > > > -> asking them to either pitch in or be patient seems a completely > > > sensible thing to do, it decreases frustration, and for some > > > percentage of submitters it will be the last little push they need to > > > start getting involved > > > > Ooooh you mean telling all the user base we need help and are > > overwhelmed like in [0] or [1] ? > > [0] http://lists.debian.org/debian-kde/2006/01/msg00215.html > > [1] http://lists.debian.org/debian-gtk-gnome/2006/01/msg00037.html > > Nope: > not every bug submitter reads debian-kde or debian-gtk-gnome, or whatever > list is most current for the package in question (in fact i'd say it's more > likely that most do not). > > But let me point out something you seem to have missed (or lost sight of): > people are more likely to help you fix a problem if they are directly > affected by it (cause people tend to scratch their own itches). That's the theory. My experience for KDE bugs, is that something like 60 to 75% of the bug submitters do not answer to more-info requests, or precisions requests. It's true even if you answer in the couple of weeks after the submission. I shall say for the sth like 20 bugs I've dealt with in the libc, I've had the great surprise to see people answer to bugs, even some 6-years old ones. My opinion on this matter is that _users_ (to be opposed to developers) don't really care, it's fire and forget reporting. Whereas developers do really care about the bug being fixed the right way, and do answer. And libc bug reporters are often developers. Sadly, if we may be able to fix _our_ social/technical/... issues, we're not going to fix our users any time soon. -- ·O· Pierre Habouzit ··O madcoder@debian.org OOO http://www.madism.org
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