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Re: Bug#188426: ITP: request-tracker3 -- Extensible Trouble Ticket System

Quoting Matt Hope <dopey@debian.org> (2003-05-05 11:06:40 BST):
> On Thu, 10 Apr 2003, Andrew Stribblehill <a.d.stribblehill@durham.ac.uk> wrote...
> > * Package name    : request-tracker3
> >   Version         : 3.0.0
> >   Upstream Author : Jesse Vincent <jesse@bestpractical.com>
> > * URL             : http://www.bestpractical.com/
> > * License         : GPL v2
> >   Description     : Extensible trouble-ticket tracking system
> > 
> > Request Tracker helps you handle and track problem reports. It features
> > web interfaces for queue administration and report submitting and sends
> > email with replies and comments to those reports.
> Hello Andrew,
> I'd just like to ask why you intend on creating a new package for
> request-tracker version 3. The upgrade between version 2 and version 3
> is fairly trivial, and upstream provide tools that do this.

In my opinion, the upgrade is not as easy as you might think for
users who have added extra scrips and customised things.

The upgrade tool is not distributed with RT3 because it's not
considered production quality. Unless the upgrade happens easily and
transparently we're doing the users a disservice. Give them the
choice and they can upgrade at a time of their choosing.

Andrew Stribblehill <ads@debian.org>
Systems programmer, IT Service, University of Durham, England

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