Re: Bug#75853: TONER CARTRIDGES
On Fri, Sep 20, 2002 at 07:18:52AM +0200, Turbo Fredriksson wrote:
> We already have a (couple) of MTA's. If the user can't be bothered
> or knowledgeable enough to configure their mail system, I wouldn't
> trust their bug report either.
[...]
> Again, if the user can't configure their mail system, they are not
> knowledgeable enough to be trusted about a bug report!
When did the vast majority of bug reports start requiring trust? Sure,
some reports need interaction with the submitter, and it's very annoying
when you can't contact a submitter about something. Many bugs can just
be fixed straight away without any further information, though, and I
would rather not have reports thrown away because they're incorrectly
formed. [1]
For much the same reason, if somebody files a bug against a package that
doesn't exist, we don't throw the report away. Instead, we forward it to
a small group of people who try to assign it to the right place.
The spam problem is certainly real, but I think dealing with it by
raising the hurdle you have to jump over to submit bugs is the wrong
approach. Bug reports are welcome because they have a good chance of
helping us improve our software. If I find that some organization is
making it more difficult for me to submit a bug, my usual response is
not to jump through all the hoops - it's to go off and do something more
productive instead. I doubt I'm alone.
[1] Yes, I know, there's always the MIME problem ...
--
Colin Watson [cjwatson@flatline.org.uk]
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