Bug#846002: blends-tasks must not be priority:important (was Re: Bug#846002: Lowering severity)
Hi Sam,
On 21.12.2016 16:10, Sam Hartman wrote:
>>>>>> "Ole" == Ole Streicher <olebole@debian.org> writes:
> I don't find quoting popcon stats useful. You've used them to support
> the claim both that this is important and that users don't find it
> confusing.
I am quoting popcon here since they give a lower estimate of the number
of users who actually did the test. Nothing more. Nothing about importance.
> I think your reasoning rests of the false assumptions that users are
> likely to report bugs when they find something confusing.
> In my experience that's not the case. Instead, they are likely to get
> grumpy and decrease their overall confidence in some software.
> Users cannot be counted on to proactively report confusing aspects of
> software.
I don't speak about bug reports only. I have searched the net for any
appearance of problems with the blends; also discussion forums and such.
And as I wrote in one of my early statements: there *was* such a case:
in a german forum, someone asked "what does this blends stuff mean?".
This shows that one *gets* a response here. After that response, we
changed the wording; no further complaints were found after that.
And I would also not just count "end user reports". If for example
someone would have done an install party (or such), he would know what
the usual questions of users were. Also if someone recommended to
install Stretch to his friend and had to help somewhere. He could (and
should!) then do a bug report. Didn't happen yet.
"Confusion" is not just something mythical that we can't see empirical.
We will see it in help requests, blog posts, also bug reports, and other
complaints. If the raise of confusion is "inacceptable" as stated here,
I would really ask for some empirical evidence for this. At least, I did
some homework by checking that no complaints popped up somewhere in the
net (except the one I already mentioned).
Best regards
Ole
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