Re: Informal support network
Hi there,
Jim> Initially, I think we just need a unified marketing message, a single
Jim> web page, and a structure for referring incoming calls to the
Jim> individual consultants.
Right.
Jim> Here's a little plan:
[plan skipped]
What I propose is to loan a bit of grandiose ideas from Bruce and try to
integrate them back :) Your plan doesn't seem to imply that people could be
spread geographically AND internationally. Also, for example, while I'm
almost completely freelance, I have the advantage of sitting in an office
so phone will be answered during any of local business hours.
Jim> * Build a list of Debian consultants willing to participate.
What attributes should be required? Let's build a small form for that (web-based?)
Jim> * Set up a schedule - each consultant would have to inform everybody
Jim> when they are available to work - a week ahead of time. They will
Jim> be required to set the time aside - ie. they must be able to handle
Jim> calls referred to them, or they will be kicked out.
This is going to be complicated, just as I noted above. Call handling is a
tricky thing - can a specific call be treated on the phone? does it require
onsite presence? how fast? etc.
Jim> We should attempt to be fair in referring the calls, which I don't
Jim> anticipate will be a big problem to start.
We will need some sort of a map :) no use referring a call from USA to
Brazil, or something like that.
--
/\/\ike
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