> The support database (essentially the replies of the email support > folks) will be GPL-ed and published. Couldn't this just be handled by the existing bug system, writing some new docs here and there, and possibly the "debian-tips" idea I had a long time ago? Publishing email correspondence doesn't seem to be a very good idea. Most companies I've dealt with as clients don't want their inner workings exposed - even if it's for crummy little PC problems. We can write public problem summaries - but most of the time it is a lot more work to document a problem than it is to actually fix it. A lot of problems tend to be very transient or specific in nature. Probably the best way to coordinate a distributed effort would be via a private email list and an IRC server for people who are "on-duty". Having specialists in specific areas will also help. Cheers, - Jim
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