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Re: AllDebian, TuxCDs not responding and product didn't come

Mr Spencer Love,

Your order was sent out the day you placed it, December 11. You should have
received it by now through the USPS mail. I will send you a free replacement
today. I will email you a tracking number after it has been shipped.

Best Regards,

----- Original Message -----
From: "J. Spencer Love" <jsl@LoveSong.Com>
To: <debian-cd@lists.debian.org>
Cc: <sales@tuxcds.com>; <shipping@tuxcds.com>; <sales@alldebian.com>
Sent: Monday, January 27, 2003 5:42 PM
Subject: AllDebian, TuxCDs not responding and product didn't come

> On 11 December 2002, I ordered 3 Debian distributions (PPC, i386 and
> source) from the AllDebian.Com web site.  It still has not come.
> I have no e-mail from AllDebian.Com and can't lay hands on an order
> number.  However, I received an e-mail from PayPal, where I paid
> $72.75, including shipping, which indicated that the money had been
> transferred to TuxCDs.Com, with transaction ID 6XA31522LY922331N.
> This transaction ID can't be used as an order number, so I can not
> get the TuxCDs.Com web site to tell me anything about my order.  I
> wrote to sales@tuxcds.com on 24 December 2002, asking about the
> order.  I have received no reply to date.
> It is now 27 January 2003, so I have given them a month to respond.
> At this point, I guess I have to find a new vendor and start over,
> plus hassle with PayPal and American Express to revoke payment to
> TuxCDs.  I hope PayPal will handle this gracefully, because if I
> have to tell American Express to revoke the transaction, PayPal will
> most likely close my account.
> Perhaps this is an isolated incident, or perhaps their failure to
> perform is a well-known if not well-advertised problem; here is one
> data point.  Perhaps AllDebian.Com and TuxCDs.Com should be removed
> from the vendor list at http://www.debian.org/CD/vendors/ (I'd
> recommend it, based on my limited experience).
> I will be happy to furnish copies of my earlier e-mails (one in, one
> out) to anyone who wants to see them.  I'd appreciate a pointer to a
> reliable supplier if anyone who reads this would care to venture one.
> I'm not really concerned with whether I get 3.0 or 3.0r1 which came
> out a week later; I'd rather have CDs than download this much stuff.
> -- Spencer
> --
> * J. Spencer Love *  Love Song Productions  * voice: 1-508-478-5002 *
> * jsl@LoveSong.Com * http://WWW.LoveSong.Com * free: 1-888-494-3455 *
> * 11 Wayne Road, Milford, MA  01757-3918, USA * fax: 1-508-634-9345 *

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