Re: AllDebian, TuxCDs not responding and product didn't come
- To: "J. Spencer Love" <jsl@LoveSong.Com>
- Cc: <email@example.com>
- Subject: Re: AllDebian, TuxCDs not responding and product didn't come
- From: "AllDebian.com" <firstname.lastname@example.org>
- Date: Mon, 27 Jan 2003 17:46:41 -0600
- Message-id: <0d8101c2c65e$581398e0$6400a8c0@Butthead>
- References: <email@example.com>
Mr Spencer Love,
Your order was sent out the day you placed it, December 11. You should have
received it by now through the USPS mail. I will send you a free replacement
today. I will email you a tracking number after it has been shipped.
----- Original Message -----
From: "J. Spencer Love" <jsl@LoveSong.Com>
Cc: <firstname.lastname@example.org>; <email@example.com>; <firstname.lastname@example.org>
Sent: Monday, January 27, 2003 5:42 PM
Subject: AllDebian, TuxCDs not responding and product didn't come
> On 11 December 2002, I ordered 3 Debian distributions (PPC, i386 and
> source) from the AllDebian.Com web site. It still has not come.
> I have no e-mail from AllDebian.Com and can't lay hands on an order
> number. However, I received an e-mail from PayPal, where I paid
> $72.75, including shipping, which indicated that the money had been
> transferred to TuxCDs.Com, with transaction ID 6XA31522LY922331N.
> This transaction ID can't be used as an order number, so I can not
> get the TuxCDs.Com web site to tell me anything about my order. I
> wrote to email@example.com on 24 December 2002, asking about the
> order. I have received no reply to date.
> It is now 27 January 2003, so I have given them a month to respond.
> At this point, I guess I have to find a new vendor and start over,
> plus hassle with PayPal and American Express to revoke payment to
> TuxCDs. I hope PayPal will handle this gracefully, because if I
> have to tell American Express to revoke the transaction, PayPal will
> most likely close my account.
> Perhaps this is an isolated incident, or perhaps their failure to
> perform is a well-known if not well-advertised problem; here is one
> data point. Perhaps AllDebian.Com and TuxCDs.Com should be removed
> from the vendor list at http://www.debian.org/CD/vendors/ (I'd
> recommend it, based on my limited experience).
> I will be happy to furnish copies of my earlier e-mails (one in, one
> out) to anyone who wants to see them. I'd appreciate a pointer to a
> reliable supplier if anyone who reads this would care to venture one.
> I'm not really concerned with whether I get 3.0 or 3.0r1 which came
> out a week later; I'd rather have CDs than download this much stuff.
> -- Spencer
> * J. Spencer Love * Love Song Productions * voice: 1-508-478-5002 *
> * jsl@LoveSong.Com * http://WWW.LoveSong.Com * free: 1-888-494-3455 *
> * 11 Wayne Road, Milford, MA 01757-3918, USA * fax: 1-508-634-9345 *