Re: AllDebian, TuxCDs not responding and product didn't come

["AllDebian.com" <sales@alldebian.com>]

Mr Spencer Love,

Your order was sent out the day you placed it, December 11. You should have
received it by now through the USPS mail. I will send you a free replacement
today. I will email you a tracking number after it has been shipped.

Best Regards,
-Alldebian.com

----- Original Message -----
From: "J. Spencer Love" <jsl@LoveSong.Com>
To: <debian-cd@lists.debian.org>
Cc: <sales@tuxcds.com>; <shipping@tuxcds.com>; <sales@alldebian.com>
Sent: Monday, January 27, 2003 5:42 PM
Subject: AllDebian, TuxCDs not responding and product didn't come


> On 11 December 2002, I ordered 3 Debian distributions (PPC, i386 and
> source) from the AllDebian.Com web site.  It still has not come.
>
> I have no e-mail from AllDebian.Com and can't lay hands on an order
> number.  However, I received an e-mail from PayPal, where I paid
> $72.75, including shipping, which indicated that the money had been
> transferred to TuxCDs.Com, with transaction ID 6XA31522LY922331N.
>
> This transaction ID can't be used as an order number, so I can not
> get the TuxCDs.Com web site to tell me anything about my order.  I
> wrote to sales@tuxcds.com on 24 December 2002, asking about the
> order.  I have received no reply to date.
>
> It is now 27 January 2003, so I have given them a month to respond.
> At this point, I guess I have to find a new vendor and start over,
> plus hassle with PayPal and American Express to revoke payment to
> TuxCDs.  I hope PayPal will handle this gracefully, because if I
> have to tell American Express to revoke the transaction, PayPal will
> most likely close my account.
>
> Perhaps this is an isolated incident, or perhaps their failure to
> perform is a well-known if not well-advertised problem; here is one
> data point.  Perhaps AllDebian.Com and TuxCDs.Com should be removed
> from the vendor list at http://www.debian.org/CD/vendors/ (I'd
> recommend it, based on my limited experience).
>
> I will be happy to furnish copies of my earlier e-mails (one in, one
> out) to anyone who wants to see them.  I'd appreciate a pointer to a
> reliable supplier if anyone who reads this would care to venture one.
> I'm not really concerned with whether I get 3.0 or 3.0r1 which came
> out a week later; I'd rather have CDs than download this much stuff.
>
> -- Spencer
> --
>
> * J. Spencer Love *  Love Song Productions  * voice: 1-508-478-5002 *
> * jsl@LoveSong.Com * http://WWW.LoveSong.Com * free: 1-888-494-3455 *
> * 11 Wayne Road, Milford, MA  01757-3918, USA * fax: 1-508-634-9345 *